Customer Service Specialist

3 giorni fa

Pero Provincia di Milano, Lombardia, Italia Coster Group Tempo pieno

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pFor our office in bPero (MI), /b we are looking for a bCustomer Service Specialist /b who will join the bSupply Chain/Export Customer Service Department /b. /ppThe Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies. /ppbMain activities: /b /pulliProactively ensure order processing and follow up until the delivery resolving any difficulty in the process /liliCommunicate with sales and production to clarify any misunderstanding in order processing /liliProactively communicate with customers in order to understand sales trend and anticipate service issues /liliEfficiently answer to the client requirements (deadlines, shortages, information, disputes) /liliEstablish relationship with the client in order to optimize the service level /liliEnsure timely launch of new product introductions at our customers and minimize write offs and returns /liliRecord analyse and follow up the disputes situations (complains, deductions, returns, etc.) in accordance with the Customer Service Manager, the logistic and the sales teams /li /ulpThe bideal candidate /b: /pulliDegree in the Humanities/Economics field; /liliExcellent knowledge of English and French; /liliGreat communication and interpersonal skills; /liliKnowledge of SAP is a plus; /liliExcel knowledge is a plus; /liliGood interpersonal skills, team player /liliAble to simplify and prioritize to make sure the most pressing issues get accomplished first /li /ulpMensa aziendale, smart working fino ad 8 giorni al mese. /ppCoster is an Equal Opportunity Employer committed to creating a Diverse Inclusive environment. We are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age. /p #J-18808-Ljbffr

Customer Service Specialist

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Customer Service Specialist

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