IT Service Manager
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Key Responsibilities
* Oversee Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs.
* Coordinate Service Desk, L2/L3 support, DevOps, Product Owners and vendors, managing escalations through to resolution.
* Oversee workplace services, end-user support, software licensing and compliance.
* Drive continuous improvement, automation, root-cause analysis and knowledge management.
* Lead service reviews, reporting and stakeholder communications.
* Ensure new releases are operationally ready, documented and supportable. Requirements
* Proven experience in IT Service Management or IT Operations.
* Strong ITIL knowledge across Incident, Request, Problem and Change Management.
* Experience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations.
* Familiarity with ServiceNow, Jira, Microsoft 365, workplace services and software asset management.
* Strong communication, analytical, decision-making and stakeholder management skills.
* Fluent Italian and professional working proficiency in English; French is advantageous. The ideal candidate will be located in the Piemonte region in towns/cities such as: Torino/Turin, Alba, Barolo, Asti, Saluzzo, Cuneo, Ivera or any other neighbouring cities/towns. #J-18808-Ljbffr
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