Technical Support Specialist

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi to your next challenge — explore the opportunity and apply below Your mission Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team
- who are ready to support your success in a great working environment. As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key Responsibilities
* Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories
* Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
* Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
* Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
* Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications
* Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls. What We Are Looking For
* Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
* Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics
* Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
* Valid driver’s licenses for both passenger cars and trucks, as well as a crane operator license
- is it applicable for this position?
* Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What We Offer
As a part of our Employees First culture,

we offer
opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
* Contract Type: Permanent
*

Salary:
€ 45k – € 55k Gross Annual Salary (RAL), based on experience Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process. CCNL Metalmeccanico Industria & Company collective agreement. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. www.hiabgroup.com #J-18808-Ljbffr