Credit Collection Specialist
2 settimane fa
Monza, Lombardia, Italia
E.ON
Tempo pieno
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Overview In this role you will drive and optimize credit management performance within a cross-functional team. You will collaborate with external partners and internal business functions to improve collection outcomes, compliance, and efficiency, while shaping digitalised end-to-end processes. You will translate operational data into actionable recommendations to support growth and regulatory alignment. This is an opportunity to influence collections strategy at scale in a leading energy company. Responsabilità
* Drive credit management performance by monitoring metrics and delivering data-driven improvements
* Coordinate external collection partners and ensure high-quality execution for positive customer outcomes
* Develop and implement innovative credit management procedures with a focus on digitalisation
* Transform data into business decisions by analyzing operations and building business cases
* Ensure accurate payment reconciliation across multiple channels and increase automation
* Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations
* Define, track, and optimise departmental KPIs to improve operational performance Requisiti fondamentali
* Bachelor’s degree or equivalent qualification
* Experience in credit management and customer processes
* Strong analytical and problem-solving capabilities
* Knowledge of debt collection regulations (TIMG, TIMOE)
* MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce)
* Leading digitalisation and innovation capabilities
* Collaborative, growth-driven team player with stakeholder management skills
* English language proficiency
* Analytical mindset
* Problem-solving
* Cross-functional collaboration
* Excel
* Access
* PowerPoint
* Drive credit management performance by monitoring metrics and delivering data-driven improvements
* Coordinate external collection partners and ensure high-quality execution for positive customer outcomes
* Develop and implement innovative credit management procedures with a focus on digitalisation
* Transform data into business decisions by analyzing operations and building business cases
* Ensure accurate payment reconciliation across multiple channels and increase automation
* Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations
* Define, track, and optimise departmental KPIs to improve operational performance Requisiti fondamentali
* Bachelor’s degree or equivalent qualification
* Experience in credit management and customer processes
* Strong analytical and problem-solving capabilities
* Knowledge of debt collection regulations (TIMG, TIMOE)
* MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce)
* Leading digitalisation and innovation capabilities
* Collaborative, growth-driven team player with stakeholder management skills
* English language proficiency
* Analytical mindset
* Problem-solving
* Cross-functional collaboration
* Excel
* Access
* PowerPoint