Clinical Field Service Engineer
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* Install, qualify, calibrate, maintain, troubleshoot and repair Waters LC-MS systems in clinical labs
* Analyze performance and diagnostic data to identify root causes and corrective actions
* Collaborate with technical and support teams; escalate complex issues as needed
* Manage customer expectations and communicate work performed with follow-up plans
* Complete service records and documentation per quality/regulatory procedures
* Build strong customer relationships and advise on Waters products and services
* Engage in comprehensive technical training and continuous development opportunities Requisiti fondamentali
* Bachelor in analytical chemistry, biology, physics, engineering (minimum)
* Practical experience with complex analytical or laboratory instrumentation
* Strong technical aptitude across mechanical, electrical, fluidic and software domains
* Experience maintaining, calibrating or troubleshooting instrumentation (advantageous)
* Experience with LC-MS instrumentation (preferably Waters) (strongly preferred)
* Experience in a clinical, forensic, hospital, IVD or regulated lab environment (advantageous)
* Valid driving licence; willingness for overnight/international travel for training
* Strong customer focus, analytical problem-solving, and effective communication across backgrounds
* Independent work capability with good time management and organizational skills
* Fluency in Italian and professional English (CEFR B2), with training in English
* customer focus
* clear communication
* analytical reasoning
* LC-MS instrumentation experience (Waters preferred)
* Troubleshooting mechanical, electrical, fluidic and software issues
* Calibration and maintenance of analytical systems
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