Factory Technical Representative

WHAT YOU'LL DO
Tutti i potenziali candidati sono invitati a leggere con attenzione i seguenti dettagli prima di inviare la propria candidatura. Seakeeper is the global leader in marine stabilization, on a mission to transform the way people experience life on the water. As our Factory Technical Representative, you're the person our customers (OEM boat builders and Seakeeper dealers) network calls first
- the friendly, unflappable expert who makes installations click, trainings stick, and problems disappear. You'll be Seakeeper's front line across EMEA, delivering hands-on installation, commissioning, training, and troubleshooting support to our customers. You'll help us build a best-in-class support network by:
* Planning and executing service interventions start to finish
- prepping parts and tools, coordinating shipping logistics, and booking your own travel
* Completing Seakeeper commissioning reports for every gyro installation
* Owning Ride OEM integrations and installations from first blueprint to final sea trial
* Training regional partners so today's installation becomes tomorrow's success story
* Acting as the go-to technical voice for regional customers, troubleshooting fast and effectively by phone and email
* Leading full hands-on installations
- mechanical, electrical, and everything in between
- for demos and training
* Running sea trials and commissioning while documenting system performance
* Feeding field insights and customer feedback straight back to engineering to drive continuous improvement
* Representing Seakeeper with uncompromising standards for safety, quality, and professionalism
- you're the brand out in the field
* Keeping your company vehicles road-ready: scheduled maintenance, a monthly mileage log, and a clean, presentable ride
* Delivering elevated troubleshooting and dedicated support to Dealers and OEM partners, partnering closely with Product Support and looping in Field Engineering on major component issues
* Guiding dealers and OEMs on application and configuration, using Seakeeper technical documentation to advise on electrical and plumbing arrangements
* Coordinating dealer and OEM participation in dedicated service coverage at major events
* Staying sharp on new and existing product changes with hands-on training at our Tampa, Florida and Lavagna, Italy offices
* Supporting the Product Support, OEM, and Aftermarket sales teams by fielding incoming inquiries and following up
* Flagging recurring quality issues or process improvements to the Field Engineering team
* Documenting the essentials
- warranty cases, commissioning cases, installation audits, and sea trials
* Occasionally step into the spotlight to deliver technical training to OEM partners and Seakeeper Dealers WHAT YOU NEED TO SUCCEED Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you Here are a few other specifics you'll need to have to succeed. MUST-HAVES
* Degree from a college, technical institute, or equivalent hands-on work experience
* 2-3 years of related experience in the marine industry working on a technical product including engines, hydraulics, plant machinery, gyroscopes, or fin systems
* A constant positive, professional, and customer-centric attitude
* Proficiency with training and presentation tools, such as Microsoft PowerPoint
* Self-motivated, professional, responsive, resourceful, and flexible
* Strong verbal and written communication skills with fluency in both English & Italian
* Superior time management, multitasking, organizational, and prioritization skills
* Possess and maintain a valid driver's license and passport
* Be able to lift 30kg and drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours); frequent travel can include some nights and weekends
* Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels), including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
* Comfort with remote work — this role comes with a lot of autonomy and minimal supervision NICE-TO-HAVES
* Experience with:
* OEMs or dealers in a factory support role
* Seakeepers or other gyrostabilizers
* Seakeeper Ride or other transom mounted stabilization systems (trim tabs, interceptors, etc.)
* Creating documentation, technical writing, promoting process improvement, managing processes, and problem solving
* Customer support
* Relevant marine or electrical certifications (e.g. NMEA, ABYC, RYA, or recognized EU/UK equivalents) MORE DETAILS YOU'LL WANT TO KNOW
* We'll turn you into a true Seakeeper specialist — full on-the-job training provided
* This position supports all Seakeeper technologies, including our gyrostabilizers and Seakeeper Ride products
* Our ideal candidate is located within the Greater Liguria Region
* Your territory will include mostly Italy; most of your travel