Customer Care Representative

1 giorno fa

latina, lazio, Italia Randstad Italia Tempo pieno

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

Continuando accetti i nostri Termini & Informativa sulla privacy.

Functieomschrijving

For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a Customer Service Representative.
The resource will be responsible for maintaining high level of customers satisfaction through the proactive management of back orders for impacted products/customer.

We offer a full time fixed term contract until the end of January 2027.
Work area: Pratica di Mare (Pomezia)
Hybrid work position

Responsabilità

The post holder will:

be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;

Manage the replacement offer and the order processing, following guidelines and procedures:

Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results;

Collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.

Functie-eisen

The ideal candidate possess:

University degree or equivalent

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Knowledge of SAP will is a plus

Good level of English

Excellent written and verbal communication skills;

Interpersonal and teamwork skills;

Ability to adapt to new systems and procedures.

Technical skills:

We are looking for a tech-oriented, curious individual with strong problem-solving and learning capabilities. Experience in using AI/LLM tools, including for technical problem-solving, is preferred, along with solid skills in Excel, SQL, and Power Automate, and a basic knowledge of Python. Experience with VBA, Power Query, Power BI/Power Apps, and Git would be considered an additional asset.

Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).

by helplavoro.it

Customer Care Representative

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a latina

Citta principali

Americhe

Europa

Asia / Oceania

Africa

Customer Care Representative

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a latina

Citta principali