Customer Success Adoption Analyst

1 giorno fa

varese, lombardia, Italia Siemens Tempo pieno
Overview

In this role you support customers in adopting and realizing value from Siemens Grid Software solutions. You will work cross-functionally with Customer Success, project teams, and grid operators to embed digital solutions into daily operations. You’ll map as-is and to-be processes, drive change management, and design adoption plans. This is a hands-on position at the intersection of business processes, technology, and customer outcomes, offering meaningful impact on grid modernization.

Retribuzione / Benefits
  • flexible hybrid working model
  • wellbeing ecosystem
  • parenthood support
  • health reimbursement programs
  • psychological support services
  • continuous learning opportunities
Responsabilità
  • Analyze as-is business processes and design optimized to-be workflows aligned with objectives
  • Conduct gap analyses and support documentation, SOPs, and transition plans
  • Develop and execute change management strategies to boost adoption and reduce resistance
  • Tailor communications and engagement activities for different stakeholders
  • Create and support customer communication plans ensuring clear messaging
  • Identify learning needs and coordinate role-based training and enablement materials
  • Measure training effectiveness and iterate learning experiences
  • Provide Hypercare support post-deployment as trusted advisor
  • Monitor adoption trends, identify risks, and propose enhancements to processes and solution portfolio
  • Collaborate with Customer Success Managers and account teams to maximize ROI and outcomes
Requisiti fondamentali
  • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field
  • ≥3 years in Business Analysis, Customer Success, Adoption, Change Management, or similar, preferably in energy/SaaS deployments
  • Strong understanding of distribution grid operations, grid planning, and IT/OT landscapes
  • Ability to translate complex technical information into practical, customer-focused solutions
  • Excellent communication, facilitation, and stakeholder management skills
  • Professional proficiency in English
  • communication
  • facilitation
  • stakeholder management
  • SaaS deployment experience
  • grid operations and IT/OT awareness
  • change management methodologies (Prosci, Kotter)