F&B Outlet Manager

1 giorno fa

monzabrianza, lombardia, Italia Hyatt Tempo pieno
Overview

As F&B Outlet Manager at Hyatt Centric Milano Centrale, you will lead the rooftop outlet to deliver exceptional guest experiences while driving revenue. You will collaborate with cross-functional teams to uphold the brand promise and service standards. Your role includes upselling opportunities and resolving guest issues to maintain positive relationships. You will balance hands-on outlet leadership with strategic planning during peak periods to maximize profitability and guest satisfaction. This is an engaging opportunity to shape a premium hospitality experience within a renowned brand.

Retribuzione / Benefits
  • 12 free nights at Hyatt hotels globally every year
  • Discounts at F&B outlets
  • International working experience with future international transfer
  • Brand exposure on a global hospitality platform
Responsabilità
  • Drive guest-focused service and upselling to maximize revenue per guest
  • Ensure brand promise and service standards are consistently delivered
  • Handle guest and internal complaints promptly and satisfactorily
  • Maintain positive relationships with guests and colleagues across departments
  • Spend peak-period time in the Outlet to supervise operations and ensure peak performance
  • Collaborate with management to forecast, budget, and optimize labor and purchasing
  • Foster clear, timely communication with team and other departments
  • Promote professional working relationships and a culture of service excellence
Requisiti fondamentali
  • At least 2 years of progressive hotel or related field experience
  • Associate degree and 3+ years related experience
  • Strong F&B service background
  • Clear verbal and written communication skills
  • Ability to stay composed under pressure and handle problems proactively
  • Knowledge of hotel department functions and interdepartmental coordination
  • Italian and English language proficiency
  • Experience with forecasting, budgeting, labor management, and purchasing
  • strong communication
  • customer-focused
  • problem-solving
  • forecasting
  • budgeting
  • labor management