Cooling Service Business Development Manager for Europe

Role

Accelerate profitable growth of the Cooling Services business (air & liquid cooling) across INTERNATIONAL (INT) Region MEA, SAM, PACIFIC, with a strong focus on Data Centers and mission-critical environments.

The role drives 100% Cooling Service Adoption, maximizes CAPEX-to-OPEX conversion, expands lifecycle service penetration, and ensures consistent Go-to-Market execution across countries-especially in IG, C&SP, Neo-Cloud and OEM customers.

Key Responsibilities Area

• Business Growth
  • Deliver Orders, Sales, and Gross Margin targets for INT
  • Build and deploy together the Region the Cooling Service Playbook by country/zone
  • Cooling service 100% Adoption Rate on Greenfield projects
  • Expand service penetration on the Installed Base: contracts, future digital service, spare parts, modernization.
  • Increase service attach on greenfield (air & liquid cooling), adapting the tactics vs different customer business model
• Go-to-Market & Sales Enablement
  • Implement & Deploy Cooling Service GTM across Sales, Service, and Channel teams.
  • Focus on strategic verticals (hyperscale, colo, OEM in particular).
  • Support pricing discipline and value based positioning.
  • Share best practices across countries.
• Account & Opportunity Development
  • Support multi country key accounts with strong commercial governance.
  • Lead value storytelling (uptime, risk reduction, energy efficiency, lifecycle TCO).
  • Enable high quality pursuit reviews, tenders, and retrofit/modernization programs.
• Offer Adoption & Lifecycle Services
  • Accelerate adoption of new Cooling Service offers (including liquid cooling frameworks).
  • Standardize scopes: start up, commissioning, PM, modernization and future digital service
  • Provide customer insights to Product/Engineering for offer evolution and competitiveness.
• Sales Operations & Performance Management
  • Ensure pipeline and weekly/monthly forecast accuracy.
  • Drive quote to order excellence with Tendering, Operations, and Finance.
  • Align with Service Delivery teams on readiness, quality, and customer commitments.
• Customer Experience
  • In collaboration with operation team, ensure contract performance, SLA adherence, and customer satisfaction.
  • Support on very critical escalation.

Required Experience & Competencies

• 5+ years in B2B service sales/business development in cooling, HVAC, or data center infrastructure (with important mechanical experience)
• Proven track record in service led growth, contracts, aftermarket, modernization.
• Experience in multi country roles and matrix organizations.
• Strong commercial, technical, and executive level stakeholder management.
• Strong pipeline governance capabilities
• Problem solving

Leadership Profile

• Strong accountability and disciplined execution.
• Data-driven mindset and results orientation.
• Ability to influence without direct authority.
• Clear, structured, and strong communication under pressure.
• Customer-centric approach.

Key Linkages (Internal & External Networks)

• Internal Stakeholders
  • Service VPs (Countries and Zones)
  • Sales VPs and Sales Directors (IG, C&SP, OEM, Global Accounts)
  • Business Development Managers / Segment Leaders
  • VP Service Operations & Country Service Directors
  • Tendering / Pricing / Finance teams
  • Global Service & Cooling LOBs
  • Offer Management, Marketing, Engineering
• External Stakeholders
  • Hyperscale & Colocation providers
  • OEM partners (Dell, Lenovo, others)
  • Service partners & channel ecosystem
  • Engineering firms, consultants, integrators
  • Data Center and mission-critical end-users.

What we offer

• Flexibility at work;
• Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams;
• Special training tailored to your needs and career goals;
• Opportunity to develop based on clear career paths, to grow through experience and exposure;
• An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations;
• Global Family Leave program;
• Ticket restaurant or meal at canteen;
• Shareholding plans;
• Welfare programs that can be extended to your family;
• Health insurance and Professional/extraprofessional accident insurance;
• In line with our commitment to pay transparency and equal opportunities, we would like to share the salary range for this posi