Customer Operations Service SMA/Neuromuscular

1 giorno fa

Varese, Lombardia, Italia Novartis Tempo pieno

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Overview

In this role you will oversee the end-to-end order-to-delivery process for a high-value product in Italy, ensuring timely decisions and alignment among internal and external stakeholders. You will monitor shipments, manage time-critical cases, and ensure regulatory compliance and documentation flow to support business continuity. You’ll contribute to building and refining the operational model, while leading cross-functional coordination and knowledge transfer. This is a hands-on, impact-driven position at the intersection of logistics, regulatory processes, and patient-focused delivery.

Responsabilità

Oversee end-to-end order management, coordinating priorities and timelines with Customer Service, EMEA logistics, and treatment centres
Autonomously manage time-critical cases (e.g., newborn screening) to secure timely delivery
Monitor shipments and mitigate logistical risks for high-value products
Handle product-related administrative processes, including documentary checks, access prerequisites, invoicing, and alignment with AIFA registries
Support preparation and follow-up of third-party contracts and purchase orders with traceability and compliance
Serve as operational reference point to foster cross-functional coordination and continuity
Contribute to developing the operational model with experience, logic, and controls
Provide continuous operational coverage and timely decision-making during time-sensitive activities

Requisiti fondamentali

Experience in operational management and distribution models
Ability to oversee complex, time-critical processes with high reputational exposure
Willingness to ensure continuity of operational coverage
Proven experience coordinating with internal and external stakeholders in international environments (EMEA)
High administrative accuracy in handling orders, contracts, invoices, and regulatory documents
Knowledge of Italian regulatory environment, AIFA registries, and compliance for innovative products
Operational autonomy and problem-solving ability in the presence of exceptions or issues
Strong interpersonal, organizational, and cross-functional collaboration skills, plus professional English and digital tools

strong communication
cross-functional collaboration
problem-solving
CRM Software
Salesforce (Software)
Microsoft Access

Customer Operations Service SMA/Neuromuscular

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Customer Operations Service SMA/Neuromuscular

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