Junior user experience researcher
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Zeiss is an internationally leading technology enterprise operating in optics and optoelectronics, with a presence in 50 countries. We are looking for a junior user experience researcher to join our omnichannel customer experience team in Castiglione Oliva, Italy.
Your role
- Lead UX research activities, designing and conducting qualitative and quantitative studies (surveys, interviews, usability testing, focus groups, workshops).
- Measure and analyse customer satisfaction using metrics such as NPS, CES and CSI, applying statistical techniques and tools like Power BI.
- Translate research findings into actionable insights, produce clear reports and present them to stakeholders in marketing, sales, customer care, IT and digital.
- Support customer journey optimisation, develop personas, map journeys and identify opportunities to improve the omnichannel experience, including digital platforms and self-service solutions.
- Promote human-centred design and design thinking, facilitate workshops and ensure customer needs remain central to projects.
Requirements
- Experienced degree in psychology, sociology, statistics, communication sciences or related field.
- 1-2 years of experience in UX research, customer insights, market research or a similar analytical role.
- Strong knowledge of qualitative and quantitative methodologies, survey design, sampling, statistical analysis and interpretation of feedback.
- Experience with customer satisfaction metrics and tools such as Power BI.
- Understanding of journey mapping, personas, user behaviour and human-centred design, preferably in B2C, B2B or B2B2C contexts.
- Excellent communication, interpersonal and organisational skills.
- Fluency in Italian and English.
- Desirable: Experience with voice-of-the-customer platforms (Qualtrics, Medallia), statistical tools (R), design thinking tools (Miro) and basic knowledge of Figma.
Benefits
- Hybrid working model (three days on-site, two days remote after an initial 1-2 month on-site induction).
- Subsidised canteen.
- Performance, production and attendance bonuses.
- Welfare benefits.
Location & compensation
Castiglione Oliva (VA), Italy.
Salary €30,000-35,000 gross per annum, dependent on experience.
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