Service Desk Leader — ITIL Pro, Bilingual Italian/English, Hybrid
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FTP srl in Formigine, Italy, seeks a Service Desk Manager to lead a growing team and ensure world-class support for internal and international clients. You will drive process improvements, align with ITIL practices, and partner with engineering, infrastructure, and account teams in a hybrid setup.
The role requires 3–5+ years of leadership in Service Desk, strong ITIL knowledge (certification a plus), and fluent Italian and English.