Customer Service Representative – Italy

3 ore fa

Milan, Lombardy, Italia Terumo Neuro Tempo pieno

At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.

Join our dedicated Customer Service team

Location: Milan (Hybrid - at least 3 days/week on-site)

Responsibilities

  • Manage returns (RGAs, complaints) with global CS & QA teams
  • Coordinate product returns with European warehouse
  • Handle inquiries & ensure timely follow up
  • Prepare sales reports upon request

Requirements

  • Previous experience in customer service or a recent graduate in the field
  • Ability to multitask & prioritize
  • Detail-oriented & responsive
  • Experience in high-tech, pharma or medical device industry
  • Knowledge of SAP ERP
  • Experience supporting direct sales organizations
  • Bachelor's degree or Master's degree

Ready to make an impact?