Field Support Agent
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Department: Ground Operations
Report to: GOPH
Location: Verona Villafranca
Contract: fixed-term
Main Functions
Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions. Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual). Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.
Requirements
- High school diploma or higher
- Fluent English (both written and spoken)
- Social skills (teamwork, effective communication)
- Analytic approach and problem solving
- Good IT knowledge (MS Office)
- Be motivated, open-minded, target oriented
- Availability to work shifts
- Willingness to travel frequently for short periods
- Airport customer service and/or ramp dispatcher experience would be considered a plus
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