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Almaviva Group is seeking an IT Service Management professional to organize and maintain IS support processes across global teams. You will coordinate L1-L3 incident resolution, adhering to ITIL practices for incidents, problems and requests, and collaborate with development teams.
You will also manage knowledge bases, prepare incident reports, and create user documentation. Strong English and Italian communication and experience with ServiceNow and collaboration platforms are essential.
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Senior IT Support
3 giorni fa
Ispra, Lombardy, Italia AlmavivA Group Tempo pienoAlmaviva Group is seeking an experienced Senior IT Support Specialist to organize and manage IS support processes, coordinate L1-L3 teams, and ensure timely incident resolution near Ispra, Italy.I candidati sono invitati a leggere attentamente tutti gli elementi di questo annuncio. La preghiamo di inviare la sua candidatura tempestivamente.You will implement...
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Service Desk Analyst | EU Institutions
4 giorni fa
Ispra, Lombardy, Italia Ayesa Digital Tempo pienoAt Ayesa Digital, we grow with you! Every professional in our company is vital to us. Thanks to their talent, we continue to expand; today, we are a global team of over 11,000 people working toward a common goal. Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science...
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IT Support Coordinator — ITIL, ITSM, L1-L3
1 giorno fa
ispra, lombardy, Italia Almaviva Group Tempo pienoAlmaviva Group in Lombardy (Ispra) seeks an IT Service Management specialist to organize, implement, and maintain IS support processes, coordinating L1–L3 teams to ensure timely incident resolution.You will apply ITIL v4 practices, work with ServiceNow for incident management, and utilize Confluence/SharePoint/Teams for knowledge sharing and documentation....
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IT Support Coordinator — ITIL, ITSM, L1-L3
1 giorno fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoAlmaviva Group in Lombardy (Ispra) seeks an IT Service Management specialist to organize, implement, and maintain IS support processes, coordinating L1–L3 teams to ensure timely incident resolution.You will apply ITIL v4 practices, work with ServiceNow for incident management, and utilize Confluence/SharePoint/Teams for knowledge sharing and documentation....
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IT Support Coordinator
4 giorni fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoOrganize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...
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IT Support Coordinator
1 giorno fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoOrganize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...
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Information Technology Support Specialist
6 giorni fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoJob description • Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. • Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. • Perform IT Service Management (ITSM) activities, including adhering to ITIL...
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Information Technology Support Coordinator
7 giorni fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoJob description Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for...
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Information Technology Support Specialist
2 giorni fa
Ispra, Lombardy, Italia Almaviva Group Tempo pienoOrganize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues.Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution.Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem, and...
