IM Coordinator

IM Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a 

ICT Coordinator

to join our team working for a better future. The position is permanent and the location is in Trieste, Italy. 

As an ICT Coordinator, your work will focus on these responsibilities: 

Serve as the local IM/ICT contact person located at the Trieste site, covering the entire Italy region.  Act as an IM consultant to determine the best/fitting IM services for specific needs, overseeing IM operations and cost efficiency at the local level.  Manage local ICT projects/changes from beginning to end with central teams as well as local providers.  Act as the escalation contact for unresolved or long-standing helpdesk tickets, ensuring that Service Level Agreements (internal & external) are met, and checking cost efficiency of ICT spending, escalating any exceeding costs to the manager.  Serve as the first point of contact for the Wärtsilä Italy management team for ICT-related inquiries and complaints.  Continuously monitor and document the performance, quality, and cost efficiency of delivered ICT services to own manager and local MT.  Approve invoices for the Wärtsilä Italy ICT cost center.  Handle and support local ICT-related systems, infrastructure, and contracts, taking responsibility for local ICT vendors.  Supervise the Area ICT contacts in Italy.

To be successful in this role, we expect you to have: 

Strong experience in IM/ICT management Excellent problem-solving skills and the ability to handle escalations efficiently. Proven track record in managing ICT projects and changes from inception to completion.  Proficiency in English at B2 (Upper Intermediate) or C1 (Advanced) level is required Ability to monitor, document, and report on ICT services' performance, quality, and cost efficiency.  Strong ICT knowledge (Networking, Servers, etc.) Experience with vendor management and handling ICT-related contracts and systems.  Strong communication skills, capable of working with both central teams and local providers.  Readiness to travel as required for the role, approximately 5-10% of the time.

Please provide CV and Letter of Interest in English

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Simon Huber, GM Area ICT South Europe and Africa, through email with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy

Last application date: 06/09/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä

---