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Backoffice Life Cycle
3 settimane fa
Your tasks
•Processing complex orders from customers and resolving order/delivery issues •Tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
•Acting as liaison between customers, production and distribution departments •Analyzing and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
Your profile
Experience in customer service Very good computer skills and ERP, CRM Experience in Sales Backoffice Basic Marketing Skills for industrial goods in B2B environment Confidence and dexterity in dealing with customer inquiries about offers made. Excellent communication skills Good time management Methodological skills Customer oriented Confident, strong assertive team player Good interpersonal skills Local language - Italian proficiency English CEFR A2 (elementary)-
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