Guest Relations Agent | Season 2024 | Grand Hotel Timeo, A Belmond Hotel
1 mese fa
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
As a Guest Relations Agent, you play a pivotal role in ensuring the satisfaction and well-being of our guests throughout their stay.
RESPONSIBILITIES:
- Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
- Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
- Personalized Service: Deliver personalized services, such as assisting with reservations, providing local recommendations, and ensuring special occasions are celebrated with a personal touch.
- Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
- Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
Requirements
- Hospitality Experience: Proven experience in a hospitality or guest-facing role, demonstrating a commitment to exceptional guest service.
- Communication Skills: Strong verbal and written communication skills in both English and Italian, with an ability to interact effectively with diverse guests.
- Problem-Solving: Ability to address and resolve guest issues with tact and efficiency, turning challenges into opportunities.
- Empathy: Display genuine empathy and attentiveness to guests' needs, ensuring a positive and memorable experience.
- Multitasking: Capable of handling multiple tasks efficiently in a dynamic and fast-paced environment.
Benefits
Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
Training and development opportunities.
Corporate Welfare provided.
All meals provided
All uniforms and dry-cleaning
Team social events
Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage
Accommodation maybe provided upon request
Time off: Enjoy 2 days off per week
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoCostruito nel 1873, il Belmond Grand Hotel Timeo è una magnifica residenza barocca trasformata in uno degli hotel resort preferiti d'Italia. Situato in posizione ideale di fronte al Teatro Greco, la posizione collinare dell'hotel offre viste panoramiche impareggiabili sulla Baia di Naxos e sull'Etna innevato, il vulcano attivo più grande d'Europa.Cerchiamo...
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Taormina, Italia Belmond A tempo pienoCostruito nel 1873, il Belmond Grand Hotel Timeo è una magnifica residenza barocca trasformata in uno degli hotel resort preferiti d'Italia. Situato in posizione ideale di fronte al Teatro Greco, la posizione collinare dell'hotel offre viste panoramiche impareggiabili sulla Baia di Naxos e sull'Etna innevato, il vulcano attivo più grande d'Europa.Cerchiamo...
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoOur beautiful Grand Hotel Timeo, a Belmond Hotel in Sicily is searching for a talented Restaurant Manager to join our team of passionate professionals.The ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in F&B management & Operations with excellent knowledge and attention to details in deliverying...
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Taormina, Italia Belmond A tempo pienoOur beautiful Grand Hotel Timeo, a Belmond Hotel in Sicily is searching for a talented Restaurant Manager to join our team of passionate professionals.The ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in F&B management & Operations with excellent knowledge and attention to details in deliverying...
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, A Belmond Hotel, part of the LVMH Group, is an emblem of Taormina's allure. Our elevated escape is perched in the hills of Taormina, overlooking the majestic Etna vulcano and breathtaking view of Naxos Bay. The Timeo Bar is a popular spot for socializing. We are proud of our legendary past and continue to visualise our heritage of the...
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, A Belmond Hotel, part of the LVMH Group, is an emblem of Taormina's allure. Our elevated escape is perched in the hills of Taormina, overlooking the majestic Etna vulcano and breathtaking view of Naxos Bay. The Timeo Bar is a popular spot for socializing. We are proud of our legendary past and continue to visualise our heritage of the...
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Taormina, Sicilia, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoCostruito nel 1873, il Belmond Grand Hotel Timeo è una magnifica residenza barocca trasformata in uno degli hotel resort preferiti d'Italia. Situato in posizione ideale di fronte al Teatro Greco, la posizione collinare dell'hotel offre viste panoramiche impareggiabili sulla Baia di Naxos e sull'Etna innevato, il vulcano attivo più grande d'Europa.Siamo...
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons....
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Taormina, Italia Belmond A tempo pienoJob Role:Responsible for supporting the Spa and Wellness process and operation at Grand Hotel Timeo, A Belmond Hotel’s continuing effort to deliver outstanding guest service and financial profitability in accordance with brand standards, including a concentrated focus on LQA Standards, by ensuring quality, attention to detail. Some of the job functions of...
