Wellness Manager

4 settimane fa

Florence, Italia Collegio alla Querce A tempo pieno
Job Description

The Wellness Manager will provide a serene atmosphere for guests and team members alike, this role has oversight of the entire Spa operation and partners with the operations team to create unique and dynamic experiences for our guests.

  • Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary
  • Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
  • Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments
  • Support all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising
  • Set and maintain standards in the areas including uniforms, grooming, music, TV stations, magazines, food & beverage, cleanliness and guest relations
  • Handle guest complaints or problems immediately, ensuring guest satisfaction.  Communicate all of the above to management to ensure communication to all necessary departments
  • Provide daily and monthly financial and statistical reports for the Hotel General Manager and Auberge, incorporating justifications of performance, proposals and recommendations to optimize financial performance
  • Liaise with the hotel Sales and Marketing Director to understand the spa's annual marketing plan.  Coordinate all promotional activities, PR and events in line with this
  • Aim to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures
  • Recruiting, onboarding, and training of the team

Qualifications

  • 2+ years of spa leadership experience within a luxury hotel or resort 
  • Provide a cultural rich & positive environment for the wellness team and lead by example
  • Extremely customer service driven with the ability to provide the ultimate experience for guests 
  • Experience with developing financial budgets for a spa 
  • Ability to monitor and drive the spa performance through set KPI's
  • Experience in a luxury hospitality environment
  • Open to working shifts throughout the week and weekend
  • Bi-lingual; Italian & English 


Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

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