Senior Field Service Engineer

4 mesi fa

Cornaredo, Italia Sysmex A tempo pieno
We're looking for a senior field service engineer for the centre region of Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team. Ensure uptime of instrument installed base in its assigned geographic areaBuild professional relationship with end-users and laboratory stakeholdersPerform troubleshooting both in person and remotelyExecute reactive and proactive service activities at customer’s site and/or remotely

Senior Field Service Engineer - Centre (f/m/x)

In this role you will:

Provide added value 
Act as expert and second level support in the field for the assigned business lineSupport development of colleagues in the field (training on the job)Act as prefer point of contact for 3rd level support from EMEA support teamPerform pre-installation vistis and planning meeting with customersCarry out pre-installation at sysmex workshop and installations at customer sideProvides basic technical and manteinance training to end-usersCarry out repair actions and maintenance visits as per Sysmex proceduresPlan proactive activities and regular visits to key customersReport of field activities and instrument statusKeep lab directors informed about service deliverables and instrument statusOrganize regular meeting with key end-user to highlight value of serviceAssure that all customer-related records are up-to-dateAccurately record service activities on sysmex CRMAssure customer satisfaction on all post-sales phasesCollaborate with commercial functions on new tenders and business opportunities to design tailored-made solutions to specific customer needs

Job requirements

University degree or equivalent in engineeringAdvanced certificate in electronics and/or equivalent industry experienceTechnical knowledge of electronic equipment (preferably IVD)Knowledge as a user of PC tools and software applicationsLanguages: fluent English and Italian. General professional experience: More than 10 years of experience as FSE on medical decice industryLater LeadershipSelf-motivation with the ability to work under stressful situationsAble to proper communicate with end-usersPrevious experience with hematology, urinalysis, and hemostasis instruments is a plus

What's in it for you?

One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following: Mobile workingFlexible time and work-life-balanceTicket restaurantCanteenCampus training platform for the growth of your knowledge and skills  Back to overview

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