Business Development Manager, Indonesia
3 settimane fa
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
We are looking for an Quality Control Specialist, who will ensure our customer interactions are aligned with , you will be standardizing communication processes and improving the customer experience.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?
In this Role, youll get to·Evaluateadvisor performance by monitoring communications with customers and systemoperations.
·Provideconstructive feedbacks to advisors, team leaders, and managers regardingcommunications, processes and systems.
·Leador participate in service quality and workflow improvement initiatives.
·Workas a part of a high-performing team, supporting and helping colleagues and yourTeam Lead as required.
·Advocatethe culture bothinternally and externally.
·Assistwith ad hoc projects assigned by Team Leads / Supervisors.
What you'll Need to Succeed
·Proficiencyin English & Malay both verbal and written.
·Strongorganization and time management skills.
·Strongcommunication skills in 1 on 1 or public speaking.
·Astrong customer-oriented mindset.
·Goodcomputer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint,etc.).
·Experiencein an international and diverse organization with an offsite direct managerpreferred
·Positiveand forward-thinking attitude, with a diligent and results-orientated approachto work.
·Previousexperiences at contact centre and/or quality control roles preferred.
Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can FlourishFind out more job opportunities at
Have a good trip, and see you soon
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