Boutique Operations Manager

Trovato in: Talent IT C2 - 2 settimane fa

Milan, Italia CHANEL A tempo pieno

Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.

CONTEXT & ENVIRONMENT:

At the heart of CHANEL’s superior client journey, the Fashion Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the Fashion Boutique Operations Manager drives the efficiency of the boutique. Overseeing the back-office teams and ensures the day-to day function of the boutique, while constantly anticipating business evolution.

YOUR MISSION:

Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.

Conveying the House Strategy to the relevant teams, ensuring objectives are understood and executed effectively Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations Identifying development areas of team members and formulating action plans, including training programmes, to enhance skills and performance Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique Supporting and encouraging Chanel Vital Behaviours across the team Supervising the management, organisation and optimisation of after-sales activity in boutiques without a dedicated Client Manager

Enabling retail teams to reach and exceed sales objectives by ensuring effective and responsive stock management.

Supervising the organisation and optimisation of inventory to ensure product availability Staying alert to out-of-stock or over-stock situations and proposing corrective actions; managing stock transfers Ensuring the absence of inventory discrepancies Overseeing the organisation of stock-taking

Ensuring the financial health of the boutique by optimising running procedures.

Supervising cash management within the boutique Building the working schedule in collaboration with the management team for optimal floor coverage and sales support Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff Provisioning the boutique with required supplies Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures Reporting on stock performance to the Boutique Manager to optimise Buying Sessions Reporting on stock flow to the Sales Manager to optimise sales performance Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required Monitoring the operational costs of the Boutique

Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency.

Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency

YOUR EXPERTISE:

Degree in Business Engineering or Economics and Management 4 or 5 years experience as Retail operations (not necessarily in the luxury sector) Project Management skills Initiative and organizational talent Good expression and collaboration driven (capacity to integrate and federate teams) Very proficient in the use of MS-Office, especially Excel and PowerPoint Good Italian and English language skills, good knowledge of French is desirable.

  • Stock Operations Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Hermès A tempo pieno

    GENERAL ROLE The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the sales team, he/she is responsible for all physical and the corporate software product flows and ensures that the...

  • Retail Operations Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Buccellati A tempo pieno

    Reporting to the Commercial Director, as the Retail Operations Manager you will play a pivotal role in overseeing the operations and procedures of our boutiques at HQ level, with direct responsibility for European Region and functionally coordinating the main Markets. You will ensure the highest standards of operational efficiency, customer service and...

  • Department Manager

    Trovato in: Talent IT C2 - 1 settimana fa

    Milan, Italia Hermès A tempo pieno

    GENERAL ROLE The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. MAIN RESPONSABILITIES    People management and...

  • Operation Assistant Boutique

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia CHANEL A tempo pieno

    Incorporato/a nella squadra Manager della Boutique in un contesto esigente e in costante evoluzione, sei il braccio destro del Boutique Operation Manager. Supporti e partecipi alla gestione di tutte le attività di supporto e back office del negozio: cassa, magazzino, manutenzione, servizio post-vendita. Contribuisci a ottimizzare i risultati e le...

  • Field Operations Senior Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Exact Sciences Poland Sp. z o.o. A tempo pieno

    Position Overview The Field Operations Senior Manager (FOM) will be primarily responsible for driving Field Operations across the international business unit, including direct and indirect markets for current and future tests. The main function of this role will be overseeing the coordination, efficiency, and performance of our field teams, ensuring...

  • Partner Operations Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Deliveroo A tempo pieno

    The TeamThe Partner Operations Manager sits within the Italy Operations department, reporting directly to the Head of Operations, and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners. You will work in our offices in Milan.The RoleAs a Partner Operations...

  • Customer Support Operations Manager

    Trovato in: beBee S IT - 1 settimana fa

    Milan, Italia Cpl A tempo pieno

    One of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.ResponsibilitiesManaging customer service activities in accordance with KPI and performance metricsManaging Customer Support Operations DivisionDesigning new solutions and improve the business process flowsValidating the...

  • TEMPORARY MANAGER

    6 ore fa

    Milan, Italia ATTB IT C2 A tempo pieno

    Principali AttivitàRiportando al CEO, il temporary manager, con un mandato di 12/18 mesi, avrà la responsabilità di contribuire al disegno e governare l'implementazione di nuovi e ottimizzati dei processi di Sales & Operations ;Partendo da flussi ben disegnati sul versante Operations, ed in forte pa

  • Project Manager Operations Excellence Team

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Aon A tempo pieno

    Descrizione del messaggio Aon, leader mondiale nella consulenza per la gestione dei rischi e nel brokeraggio assicurativo e riassicurativo, ricerca, per la propria sede di Milano, una risorsa da inserire all’interno del team Operations Excellence con il ruolo di Project Manager . Nello specifico, siamo alla ricerca di un Project Manager con...

  • Junior Operations Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia Enpal Italia Srl A tempo pieno

    Descrizione del lavoroSei un/a neolaureato/a appassionato/a di energie rinnovabili e desideroso/a di fare la differenza nel settore dell'energia solare?Enpal Italia, azienda in forte espansione nel campo delle energie sostenibili, sta cercando un/a Junior Operations Manager per unirsi al nostro team. Se ti piace l'idea di gestire progetti e coordinare un...

  • Operations Advisory Specialist

    Trovato in: Whatjobs IT C2 - 2 settimane fa

    Milan, Italia Oracle A tempo pieno

    Operations Advisory Specialist Oracle is a leader in cloud computing worldwide, with over 130,000 employees. Cloud Operations Advisory transforms operational efficiency and ensures performance and security in the cloud accelerating cloud adoption and creating a better customer experience with OCI. A Cloud Operations advisory specialist assists the COO...

  • Operations Specialist

    Trovato in: Talent IT C2 - 1 settimana fa

    Milan, Italia Euronet – EFT Segment A tempo pieno

    Euronet seeks to employ an Operations Specialist in the Milan office. This role is a great opportunity to become part of our international Operations team, in an innovative and rapidly expanding Financial Services and Payment Provider company. The role holder will be reporting to the Country Operations Manager.Join us in shaping the future of the...

  • B2B Operations manager

    Trovato in: Talent IT C2 - 5 giorni fa

    Milan, Italia Enpal Italia Srl A tempo pieno

    Descrizione del lavoroSiamo alla ricerca di un B2B Operations manager - Installatori (m/f/d) da inserire nel nostro team Operations di Milano. Questa posizione è una figura chiave per il nostro business development e business process.Responsabilità:Collaborare all'interno di un team Operations creando partnership con società di installazione ed...

  • Data Center Operations Manager

    Trovato in: Talent IT C2 - 7 giorni fa

    Milan, Italia Amazon Data Services Italy S.R.L. A tempo pieno

    AWS Infrastructure Services (AIS)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual...

  • HR Administration

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia SGS A tempo pieno

    Descrizione dell'azienda SGS è una multinazionale riconosciuta internazionalmente per la massima qualità dei servizi forniti e per la assoluta integrità etica del suo operato. In tutto il mondo SGS ha più di   dipendenti con un network di oltre   uffici e laboratori. Capillarità e competenze posizionano SGS come leader mondiale nei servizi...

  • Retail Operations Specialist Europe

    Trovato in: Talent IT C2 - 1 settimana fa

    Milan, Italia Diesel A tempo pieno

    Retail Operations Specialist Europe Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly...

  • Retail Operations Specialist Europe

    Trovato in: Whatjobs IT C2 - 4 giorni fa

    Milan, Italia Diesel A tempo pieno

    Retail Operations Specialist Europe Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a...

  • Junior B2B Operations manager

    Trovato in: Talent IT C2 - 2 giorni fa

    Milan, Italia Enpal Italia Srl A tempo pieno

    Descrizione del lavoroSiamo alla ricerca di un B2B Operations manager - Installatori (m/f/d) da inserire nel nostro team Operations di Milano. Questa posizione è una figura chiave per il nostro business development e business process.Responsabilità:Collaborare all'interno di un team Operations creando partnership con società di installazione ed...

  • SCM Sales

    Trovato in: Talent IT C2 - 2 settimane fa

    Milan, Italia HITACHI ENERGY LTD A tempo pieno

    Description : For our Supply Chain Management team, is critical to have in place the correct and full information’s regarding supply demand for the upcoming years. The growth Hitachi Energy is facing and a Supply driven Market with, in some cases, lack of capacity requires a very well and detailed Sales & Operations Planning to be established across...

  • Travel Operations Trainee

    Trovato in: beBee S IT - 7 giorni fa

    Milan, Italia Boston Consulting Group A tempo pieno

    WHAT YOU'LL DOYou will join BCG Milan Travel & Procurement Team, providing administrative, analytical and strategic support to the team on all topics related to Travel function. You will work closely with senior colleagues, under the supervision of EMC (East Mediterranean and Caspian) Travel & Procurement Senior Manager, cooperating with other several...