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Key Customers Car Specialist
4 settimane fa
Randstad Italia SPA, filiale di Roma Tiburtina, ricerca per multinazionale leader nel settore del noleggio a lungo termine, la figura di Key Customers Car Specialist
La figura sarà inserita all’interno dell’area Key Customers Care gestendo in inbound tutte le segnalazioni che arrivano in azienda attraverso i canali dedicati, anche tramite l’utilizzo del software gestionale di CRM (Customer Relationship Management).
Si dovrà relazionare con i diversi reparti aziendali con l'obiettivo di dare un riscontro diretto al Cliente, in un'ottica di customer care.
Principali responsabilità:
-Riceve le segnalazioni dei compliants e le richieste di informazione del Cliente attraverso i canali dedicati;
-Analizza le richieste utilizzando gli strumenti a supporto (sistemi gestionali, archivi documentali);
-Gestisce le richieste attraverso approfondimenti con il Cliente e/o il coinvolgimento dei Reparti Operativi;
-Raccoglie i feedback dai Reparti, in linea con gli SLA (Service Level Agreement) definiti e condivisi per ciascuna casistica/Cliente;
-Condivide con i Clienti le specifiche della risoluzione del caso.
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