After Sales Engineer

Trovato in: Talent IT C2 - 2 settimane fa

Florence, Italia Alstom A tempo pieno

We create smart innovations to meet the mobility challenges of todayand tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global communityof more than 70 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers. The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom beeing the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.

Position in the Organization

The position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team

Network & Links

Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.

External relationships with Customer infrastructure operators and maintenance technicians. 

Responsibilities and Accountabilities

The person will be responsible for:

system performance monitoring; execution and supervision of HW and SW system upgrade; technical expertise with product engineering in case of unknow bug or unknown behaviour; providing Customer feedback in order to improve products and meet Customer's needs; providing training to Customer maintenance staff; definition and implementation of Maintenan

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