Mortgage Product Expert

4 mesi fa

Milan, Italia ING A tempo pieno

Job Description

La figura di Mortgage Product Expert, con il ruolo di Customer Journey Expert all’interno dell’organizzazione Agile, riporta al Product Lead dell’area Mutui all’interno della Tribe Lending & Protection. La risorsa si occupa dello sviluppo dei prodotti/servizi con riferimento al mutuo, è responsabile del monitoraggio del posizionamento di prodotto e dell’implementazione delle iniziative commerciali finalizzate alla vendita, attraverso l’analisi della concorrenza e il monitoraggio dei KPI di processo, assicurando il coinvolgimento e l’allineamento di tutte le parti coinvolte.

Key Responsibilities

Supportare la definizione ed implementazione della strategia di prodotto (vendita, processi, prezzo, canali)  Disegnare, in accordo con in canali commerciali, i processi cliente per il prodotto Mutuo e promuove azioni di process improvement collaborando con le diverse aree impattate Collaborare allo sviluppo di prodotti e processi end-to-end  Monitorare i KPI di prodotto al fine di identificare azioni volte ad aumentare la profittabilità Responsabile della fase implementativa delle iniziative riguardanti i prodotti/servizi fornendo i requisiti di prodotto/processo  Responsabile della stesura della documentazione (change business requirement) necessaria per le implementazioni di prodotto Collaborare con gli altri membri del team al fine di garantire sinergia e coerenza all’intero processo commerciale Gestire i rapporti con società terze coinvolte nei progetti e nella gestione dei prodotti

Educational Qualifications

Laurea o cultura equivalente

Work Experience and skills

Technical skills

Spiccate capacità di problem solving Pregressa esperienza di almeno 2 anni nel ruolo Ottime capacità analitiche Necessaria conoscenza del prodotto Mutuo  Conoscenza della regolamentazione bancaria (in particolare del prodotto Mutuo) Conoscenza della regolamentazione bancaria in riferimento alle tematiche ESG (considerato un plus) Precedenti esperienze lavorative nel settore bancario o simili È necessaria una comprensione del mercato bancario nel dettaglio, benchmark e panoramica dei concorrenti

Soft Skills

Buone capacità relazionali Conoscenza avanzata di MS Office (es. Excel e PowerPoint) Buona conoscenza della lingua inglese sia scritta che parlata

Location : Milan
Duration : Permanent

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

Super flexible smart working Competitive base salaries and performance based bonuses Diverse cultures & Innovative mindsets International Environment Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday And of course we can’t forget: free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

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