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Customer operation
1 settimana fa
Randstad Finance Roma ricerca, per importante azienda cliente settore assicurativo operante su Roma, un Customer Operation.
Si offre un contratto iniziale a tempo determinato di sei mesi CCNL ANIA
Sede di lavoro: Roma Sud con possibile smart working
Orario di lavoro: Full time 37h settimanali
La risorsa sarà inserita presso il dipartimento Customer Operation e si occuperà di supportare il team nel garantire una corretta gestione del processo, in particolare:
- gestione delle richieste di supporto tecnico/consulenziale/emissione polizze da parte di Gestori, Clienti e Agenti sui prodotti della Compagnia ramo Life&Savings, Pension, Protection, Auto;
- gestione della relazione con il cliente via telefono, email o chat, analisi della richiesta offrendo un supporto amministrativo, una valutazione della tipologia di problema, risoluzione della problematica oppure passaggio a ufficio di competenza.
- monitoraggio delle richieste e dei tempi di gestione;
- gestione dei solleciti, chiusura della richiesta verso il cliente e rilevazione della soddisfazione.
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