Application Service Manager

6 mesi fa


Milan, Italia GFT Technologies SE A tempo pieno

Application Service Manager

 

GFT è alla ricerca di  Application Service Manager  per importanti progetti di Application Development e Maintenance, legati al mondo Financial Services.

Una figura strategica che faccia a tutti gli effetti da consulente al cliente andando a migliorare l'efficacia e l'efficienza del servizio, la progettazione di nuovi processi e soluzioni, adottando Best Practice e gestendo le risorse della struttura e dei fornitori.

 

È richiesta:

  • Esperienza nel settore bancario, assicurativo, energy e/o oil & gas e telco
  • Esperienza su servizi di tipo applicativo e custum

 

Le principali  responsabilità  di questo ruolo includono:

  • Monitoraggio SLA e gestione escalation manageriali
  • Consolidamento dei rapporti con i clienti e valutazione della loro soddisfazione
  • Contract Management
  • Account Planning e Demand Management
  • Start-up progetti interni complessi
  • Gestione risorse interne, svolgendo anche il ruolo di Mentor e Coach
  • Gestione fornitori e terze parti
  • Definizione e monitoraggio KPI
  • Evoluzione sistemi interni e reportistica

 
Se ti rivedi nel profilo descritto, fai application e noi daremo spazio al tuo talento

 

Chi siamo?

 

GFT Technologies SE (GFT) fondata nel 1987, è oggi rappresentata da un team globale di circa 9.500 dipendenti in Europa, Nord e Sud America e Asia.

Siamo costantemente impegnati a guidare la trasformazione digitale nel settore dei servizi finanziari, forniamo consulenza alle principali istituzioni finanziarie a livello mondiale e sviluppiamo soluzioni IT su misura – dalle applicazioni bancarie e sistemi di trading fino all’implementazione e al supporto di piattaforme complete, e modernization di sistemi core banking. Il nostro innovation team, che opera a livello globale, sviluppa, inoltre, nuovi modelli di business, focalizzandosi su temi quali blockchain, cloud engineering, intelligenza artificiale e Internet of Things, trasversalmente in tutti i settori.

 



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