Air Logistics Pharma
5 mesi fa
Your Role
The Air Logistics Pharma & Healthcare Customer Care Specialist works within the Air Logistics Function.The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwardingsolutions to achieve customer performance goals. Partners with clients belonging to a wide spectrum ofindustries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility,Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (.: Time-DefinedProducts, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digitaltransformation and providing sustainable shipping options for customers to decarbonise their transport. Theair freight capacity is build upon our network with the most effective gateways and long-lasting strategiccarrier relationships. Is focused on operational excellence and provides excellent customer service/supportto KN’s Pharmaceutical and Healthcare customer base (both existing, new and opportunity). Helpscustomers with daily challenges, answering questions, and investigating complaints (TIP/CAPA) andsupporting them with innovative solutions. Maintains the correct level of training as outlined by the StationLead.
Your Responsibilities
Business Development
Assist in customer onboarding and implementation to ensure to transfer customer requirements intoKN systems so that Operational Care & Global Services are clearly informed about deliverables Support qualification of customer inquiries and provide quotations within corporate guidelines for
pricing, up-selling, and requisite follow up and closure
Service Excellence
Collaborate for the monitoring of customer shipments in order to provide with proactive updates tocustomers and with problem solving (by collaborating with other stake-holders) in anticipation of a
customer complaint
Quotation Management
Qualify customer inquiries and provide quotations based upon corporate guidelines or local pricingstrategy including upselling, follow up and closure
Relationship Management Care about knowledge exchange with sales and account management teams and manage the update
of Customer Relationship Management (CRM) tool (Corelog)
Your Skills and Experiences
1-2 years of experience in similar roles Experience in the specific market vertical English (fluent), Italian (native)-
Milan, Italia Kuehne+Nagel A tempo pienoJOB DESCRIPTION For our Milan office we are looking for an Air Logistics Operational Care Specialist. Your Role The Air Logistics Operational Care Specialist works within the Air Logistics Function. The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding solutions to achieve customer performance goals....
-
Air Logistics Customer Care Trainee
1 mese fa
Milan, Italia Kuehne+Nagel A tempo pienoAir Logistics Customer Care TraineeMilan, Italy | Studenten & Absolventen | Vollzeit | req117510Air Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities Your Role - Executing collections as per customer's request - Executing the requisite data entry Your Responsibilities Documentation...
-
Air Logistics Customer Care Trainee
3 settimane fa
Milan, Italia Kuehne + Nagel AS A tempo pienoAir Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities Your Role - Executing collections as per customer's request - Executing the requisite data entry Your Responsibilities Documentation ManagementCustomer satisfaction and CARE in support ofCCL daily jobData Quality Your Skills and...
-
Air Logistics Customer Care Trainee
1 mese fa
Milan, Italia Kuehne + Nagel AS A tempo pienoAir Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities Your Role - Executing collections as per customer's request - Executing the requisite data entry Your Responsibilities Documentation ManagementCustomer satisfaction and CARE in support ofCCL daily jobData Quality Your Skills and...
-
Air Logistics Customer Care Trainee
1 settimana fa
Milan, Italia Kuehne + Nagel AS A tempo pienoAir Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activitiesYour Role- Executing collections as per customer's request- Executing the requisite data entryYour ResponsibilitiesDocumentation ManagementCustomer satisfaction and CARE in support ofCCL daily jobData QualityYour Skills and...
-
Air Logistics Customer Care Trainee
5 mesi fa
Milan, Italia Kuehne+Nagel A tempo pienoJOB DESCRIPTION Air Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities Your Role - Executing collections as per customer's request - Executing the requisite data entry Your Responsibilities Documentation Management Customer satisfaction and CARE in support of CCL daily job ...
-
Logistics Specialist
4 settimane fa
Milan, Italia BYD Europe A tempo pienoAbout the roleLogistics department takes care of the inbound of all the vehicles that are imported from HQ and other factories in Europe; and also the distribution of those products within whole European countries. Logistics department is responsible for finding the best solutions for all logistics problems in the automotive division. Logistics role is key...
-
Logistics Specialist
1 mese fa
Milan, Italia BYD Europe A tempo pienoAbout the roleLogistics department takes care of the inbound of all the vehicles that are imported from HQ and other factories in Europe; and also the distribution of those products within whole European countries. Logistics department is responsible for finding the best solutions for all logistics problems in the automotive division. Logistics role is key...
-
Sales pharma
6 giorni fa
Milan, Italia Adecco Italia A tempo pienoProfessional Solutions srl, società del Gruppo Adecco, specializzata nella creazione e gestione di servizi in Outsourcing a livello nazionale e che opera, in particolar modo, nel settore Field Marketing e Logistics & Manufacturing, ad oggi ricerca un/una: SALES PHARMA La risorsa selezionata si occuperà di offrire supporto nelle seguenti attività: -...
-
Logistics Buyer
6 mesi fa
Milan, Italia Webuild A tempo pienoWebuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five...
-
Operations Specialist
1 settimana fa
Milan, Italia BYD Europe A tempo pienoKey Responsibilities:As an Operations Specialist, you will play a critical role in managing both logistics and planning functions, ensuring seamless coordination of operations across the supply chain. Your responsibilities will include:Planning Responsibilities:Collecting, consolidating, and analyzing monthly 3+3 Forecast data to identify and resolve...
-
Head of Reefer
2 settimane fa
Milan, Italia DSJ Global A tempo pienoAbout the RoleThis client, a globally established freight forwarder, is investing in a new division focused on Reefer and Pharma Cargo in Italy. Following their success in similar initiatives across other markets, they are seeking an entrepreneurial and commercially driven Head of Reefer and Pharma Cargo to build, lead, and expand this pivotal sector from...
-
Sales Director Italy
2 settimane fa
Milan, Italia DSJ Global A tempo pienoSales Director - ItalyCompany Overview:This client is a European market leader in the freight forwarding industry, specialising in air and ocean freight solutions. With a robust presence across Europe, the company is known for its innovative and customer-centric approach, delivering tailored logistics solutions across various industries. As part of their...
-
Milan, Italia UPS A tempo pienoJob Description : Business Development Manager Healthcare Warehousing & Distribution Italy This role is in the UPS Healthcare division which operates in the logistics and distribution market supporting pharmaceutical, med tech and diagnostics companies. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative...
-
Ground & Rail Solution Design Internship
4 settimane fa
Milan, Italia CMA CGM A tempo pienoCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
-
Associate Director
6 giorni fa
Milan, Italia Turner & Townsend A tempo pienoFull-timeCompany DescriptionAt Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110...
-
Spare Parts Specialist-PC
1 mese fa
Milan, Italia BYD Europe A tempo pienoAbout the role:About the role The Spare Parts Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes ensuring bestinclass availability of parts for the European Market whilst managing inventory levels and stock turnover.As Parts Specialistyour...
-
Pre-Delivery inspection
1 mese fa
Milan, Italia BYD Europe A tempo pienoAbout the role: As BYD Italy expands its operations, we are seeking a PDI Specialist to join our Vehicle Logistics Department. In this role, you will play a crucial part in executing pre-delivery inspections for vehicles arriving in and departing from Italy and other markets. Your responsibilities will include managing the smooth movement and delivery of...
-
Pre-Delivery inspection PDI Specialist
1 mese fa
Milan, Italia BYD Europe A tempo pienoAbout the role: As BYD Italy expands its operations we are seeking a PDI Specialist to join our Vehicle Logistics Department. In this role you will play a crucial part in executing predelivery inspections for vehicles arriving in and departing from Italy and other markets. Your responsibilities will include managing the smooth movement and delivery of...
-
Pre-Delivery inspection
2 settimane fa
Milan, Italia BYD Europe A tempo pienoAbout the role: As BYD Italy expands its operations, we are seeking a PDI Specialist to join our Vehicle Logistics Department. In this role, you will play a crucial part in executing pre-delivery inspections for vehicles arriving in and departing from Italy and other markets. Your responsibilities will include managing the smooth movement and delivery of...