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Informatics Technical Specialist
4 mesi fa
Role Purpose
Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.
Qualifications
− Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
− 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Special Skills & Knowledge
− Sound understanding of diagnostics laboratory workflows and related technologies
− Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
− Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
− Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
− Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
Key Competencies
− Strong verbal and written communication skills with excellent customer facing capabilities
− Attention to detail and a concern for quality
− Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Key Accountabilities
− Become a trusted advisor to customers
− Identify customer needs, propose solutions, and resolve problems
− Provide feature/ product enhancement input based on customer feedback
− Maintain and assume accountability for a culture of high customer service
− Execute project work plans with a focus on timely completion & risk mitigation
− Track and report on assigned project aspects on a regular basis
− Configure and integrate products to customer specifications; deliver training
− Provide customer support assistance, as needed
− Revise and keep up to date, all project documents and systems of record
− Participate in team and customer meetings effectively
