B2B Contact Centre Agent

Trovato in: Talent IT C2 - 2 settimane fa

Naples, Italia MSC CRUISES A tempo pieno

JOB PURPOSE

In line with MSC Cruises service standard & procedures, the B2B Contact Centre Agent provides commercial advice (by telephone and other channels) to travel agents in order to finalize the sale of MSC Cruises products and services.

KEY ACCOUNTABILITIES

• Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures;

• Responds to travel agents’ requests coming by telephone, email or fax;

• Promotes MSC Cruises products and services;

• Uses the reservation system to process telephone sales;

• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

QUALIFICATIONS (skills, competencies, experience)

• Fluent in Italian and English. Any additional European language (in particular French and German) is considered an advantage;

• University degree (Economics, Business Administration, Marketing & Communication, Linguistic studies);

• Experience of dealing with clients either over the phone or face to face;

• Sales experience (preferable);

• Good knowledge of Microsoft Office;

• Communication and interpersonal skills;

• Sales and persuasion skills;

• Proactivity and results orientation;

• Problem solving.

VISA REQUIREMENTS (if any)

Right to work in Italy



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