Application Support Analyst

8 mesi fa


Milan, Italia ION A tempo pieno
We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.

Your responsibilities

Manage and optimize existing and new application functions;  Ensure the optimal use of the application by the end-users;  Monitor and control the quality of datasets on a daily basis;  Be point of contact for the end-users and handle system issues;  Perform incident management;  Configure and test functionalities;  Support the team in defining and analyzing user requirements;  Develop and maintain functional documentation;  Perform user training. 

Your skills, experience, and qualifications

Bs or Ms in a financial or technical related field is preferred; year's experience in a similar role in fintech field; Basic knowledge of SQL language;  Client-focus attitude;  Team player with solid communication and presentation skills;  Strong analytical and problem solving skills;  Ability to manage pressure;  Good written and oral communication skills of English and Italian languages;  EU Work Permit; Willingness to work shifts; Availability to work on weekends.

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