Application Support Specialist

2 mesi fa

Milan, Italia InterSystems A tempo pieno

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

Key Responsibilities

  • Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
  • Provide the link between our customers and the InterSystems Global Support organization
  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Provide application support for the TrakCare Hospital Management System.
  • Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • Escalate Open (unresolved) problems in accordance with current policies and procedures.
  • Conduct individual and group training, product demonstrations and workshops as required
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  • Be a Subject Matter Expert (SME) for TrakCare.
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • If required, work with our partners to identify potential changes within the parameters of the product
  • Participate in on-site implementations if required
  • Participate in on-site Support related meeting with customers/partners if required
  • Participate in the on call 24 hour roster service

Experience and Qualifications

  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred
  • Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
  • Be able to design and write specification documents related to customer requirements
  • Ability to work in team (with colleagues/partners eventually located in different town/countries)

Education and Training

  • BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), OR
  • University degree in medical informatics, management information system, system engineering or any related field.

 

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

 

  • Application Support Analyst

    9 mesi fa

    Milan, Italia ION A tempo pieno

    We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view. Your responsibilities Manage and optimize existing and new application functions;  Ensure the optimal...

  • Clinical Application Specialist

    2 settimane fa

    Milan, Italia adh Personal Thüringen A tempo pieno

    Clinical Application SpecialistHere at Hologic, it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women's health. We achieve this by fulfilling our promise to bring The Science of Sure to life.We are looking for a skilled and experienced Clinical Application Specialist to join...

  • Application Support Analyst

    4 settimane fa

    Milan, Italia ION Group A tempo pieno

    We are looking for an Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assisting customers from both a technical and functional point of view.Your responsibilitiesManage and optimize existing and new application functions;Ensure the optimal use...

  • IT Digital Application Specialist

    7 mesi fa

    Milan, Italia Moncler Spa A tempo pieno

    For our Moncler IT Dept. we are looking for an IT Digital Application Specialist to join the IT Digital Team based at our HQ in Milan. Your impact The IT Digital Application Specialist, reporting to the Omnichannel Application Architect Manager, will collaborate with ecommerce, digital, and omnichannel business teams to support day-to-day activities...

  • SP - Application Support

    4 settimane fa

    Milan, Italia Project S.r.l. A tempo pieno

    Siamo alla ricerca di un/una Application Support che soddisfi i seguenti requisiti:Buona conoscenza e pregressa esperienza su sistema operativo LinuxBuona conoscenza di Database (es: SQL)Esperienza nel monitoraggio e manutenzione di applicazioni aziendaliCompetenze nella risoluzione di problemi tecnici segnalati dagli utentiCapacità di collaborare con i...

  • SP --- Application Support

    2 mesi fa

    Milan, Italia Project S.r.l. A tempo pieno

    Siamo alla ricerca di un/una Application Support che soddisfi i seguenti requisiti: - Buona conoscenza e pregressa esperienza su sistema operativo Linux - Buona conoscenza di Database (es: SQL) - Esperienza nel monitoraggio e manutenzione di applicazioni aziendali - Competenze nella risoluzione di problemi tecnici segnalati dagli utenti - Capacità di...

  • Application Engineer Specialist

    2 mesi fa

    Milan, Italia 3ECRUIT A tempo pieno

    SENIOR APPLICATION ENGINEER – 3D CAD DESIGNER WHAT YOU WANT TO KNOW Fast growing global company Leading company in Large Format Additive Manufacturing Located in Milan, Lombardy Huge growth potential ROLE DETAILS My client is a specialist additive manufacturing business focused on large format printing. They are now looking to add to their application...

  • Application Engineer Specialist

    3 settimane fa

    Milan, Italia 3ECRUIT A tempo pieno

    SENIOR APPLICATION ENGINEER – 3D CAD DESIGNER WHAT YOU WANT TO KNOW Fast growing global company Leading company in Large Format Additive Manufacturing Located in Milan, Lombardy Huge growth potential ROLE DETAILS My client is a specialist additive manufacturing business focused on large format printing. They are now looking to add to their application...

  • Field Application Specialist

    5 mesi fa

    Milan, Italia Thermo Fisher Scientific A tempo pieno

    The application Specialist must support clinical systems to provide front line technical applications and training for all Binding Site systems. Will undertake development projects and investigations to advance technical understanding and knowledge of TBS systems. The role will involve: Supporting, training and advising Sales, Marketing and Technical...

  • Application Specialist Hemostasis

    7 mesi fa

    Milan, Italia Werfen A tempo pieno

    Overview Post Date March 20, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position Key Accountabilities • Provide both theoretical and practical application training to EEMEA partners and other stakeholders. • Provide phone, email, and on-site second-level application support and troubleshooting to...

  • Field Application Specialist

    7 mesi fa

    Milan, Italia Revvity A tempo pieno

    The Field Application Specialist (FAS) for the Reproductive Health portfolio (Vanadis NIPT, EONIS SMA, Neonatal Biochemical Assay) will support the Diagnostics sales organization in the achievement of defined revenue targets for product lines assigned The Field Application Specialist will work with the EU territory sales and marketing team to define and...

  • IT Application Specialist

    6 mesi fa

    Milan, Italia Aon A tempo pieno

    Descrizione del messaggio IT Application Specialist Vuoi lavorare in un team che si occupa della definizione di soluzioni applicative e nella gestione di progetti IT (System Integration e Business Process Automation)? Questa è una fantastica opportunità per chi vuole entrare a far parte di un ambiente di lavoro collaborativo, amichevole e dinamico,...

  • Application Analyst

    2 mesi fa

    Milan, Italia InterSystems A tempo pieno

    The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess...

  • Clinical Application Specialist IGT

    2 giorni fa

    Milan, Italia Philips A tempo pieno

    Job Title: Clinical Application Specialist IGT (North-West Area)Job Description: As Clinical Application Specialist, you will be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. Responsible for creating and delivering clinical education and consultancy services to meet the demands...

  • Clinical Application Specialist IGT

    2 settimane fa

    Milan, Italia Philips Iberica SAU A tempo pieno

    Job TitleClinical Application Specialist IGT (North-West Area)Job DescriptionAs Clinical Application Specialist, you will be the ambassador of Philips HealthTech, ensuring that all customers are satisfied while meeting or exceeding our business targets. You will be responsible for creating and delivering clinical education and consultancy services to meet...

  • Help Desk Application

    4 settimane fa

    Milan, Italia epay, a Euronet Worldwide Company A tempo pieno

    The Application Help Desk role focuses on providing technical support for our software applications, ensuring that our customers can use our products efficiently. This position involves troubleshooting application issues, guiding users through processes, and working with development teams to resolve bugs and software enhancements.Responsibilities:Handle...

  • Help Desk Application

    4 settimane fa

    Milan, Italia Epay A tempo pieno

    The Application Help Desk role focuses on providing technical support for our software applications, ensuring that our customers can use our products efficiently. This position involves troubleshooting application issues, guiding users through processes, and working with development teams to resolve bugs and software enhancements.Responsibilities...

  • Help Desk Application

    1 mese fa

    Milan, Italia Epay A tempo pieno

    The Application Help Desk role focuses on providing technical support for our software applications, ensuring that our customers can use our products efficiently. This position involves troubleshooting application issues, guiding users through processes, and working with development teams to resolve bugs and software enhancements.Responsibilities...

  • Help Desk Application

    1 mese fa

    Milan, Italia epay, a Euronet Worldwide Company A tempo pieno

    The Application Help Desk role focuses on providing technical support for our software applications, ensuring that our customers can use our products efficiently. This position involves troubleshooting application issues, guiding users through processes, and working with development teams to resolve bugs and software enhancements.Responsibilities:Handle...

  • Application Service Manager

    7 mesi fa

    Milan, Italia GFT Technologies SE A tempo pieno

    Application Service Manager   GFT è alla ricerca di  Application Service Manager  per importanti progetti di Application Development e Maintenance, legati al mondo Financial Services. Una figura strategica che faccia a tutti gli effetti da consulente al cliente andando a migliorare l'efficacia e l'efficienza del servizio,...