Customer Data Insights Specialist

5 giorni fa

Rome, Italia AMEX A tempo pieno

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

PAYBACK Italy has millions active customers collecting bonus points and spending them across a wide range of retail, travel and service industries. The business model generates more value for customers, card members and merchants, often engaging with them via social and digital platforms.

The position will work very closely with Partner Companies and Partner Managers, providing analysis to drive business decisions and ensuring that all the operative processes are handled on a high-quality level.

What you will do?

Analysing customer data to identify market trends and customers preferences Translating data into actionable insights and recommendations for the Business Presenting reports and customer insights to Partner Companies Carrying out data mining projects, developing and maintaining SQL and Python automatic processes and reports Collaborating closely with CRM & Marketing team both in campaigns setup and evaluation of results Cooperating closely with other PAYBACK analytics teams in Germany, Poland and Austria

You will directly report to the Head of Analytics and Customer Insights of PAYBACK Italy.

Minimum Qualifications

Educated to degree level in Mathematics, Econometrics, Statistics, Economics or similar degrees with quantitative focus Strong knowledge of programming languages (SQL and Python) with at least 3+ years of on-the-job experience 4+ Years experience in applying Analytical and statistical technique to provide data driven insights Strong communication and storytelling skills enabling interaction with internal stakeholders and partners to present structured messages Proficient in MS Office especially excel and power-point Fluent in Italian and English The role is based in Italy

Preferred Qualifications

Experience in working with repositories (GitHub, Bitbucket) Knowledge of ML Algorithms and their application Experience in consulting, grocer, telco, financial industries

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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