Italian Speaker Customer Success in Lisbon, Portugal

3 mesi fa

Rome, Italia Cross Border Talents A tempo pieno

Exciting Career Opportunity with Cross Border Talents: Join Us as a Customer Success Agent in Lisbon, Portugal

Job Title: Italian-Speaking Customer Success

Location: Lisbon, Portugal
Work Arrangement: On-site

Overview:
Are you enthusiastic about providing top-notch customer service? We are seeking an Italian-Speaking Customer Success to join our team in Lisbon, Portugal. This on-site position is ideal for individuals who are fluent in Italian and possess a good command of English. Whether you have experience in client support or are eager to start your career in this field, we encourage you to apply and become a part of our diverse and dynamic team.

Key Responsibilities:

  • Client Assistance: Deliver exceptional support to Italian-speaking clients via phone, email, and chat, promptly addressing their needs and resolving issues.
  • Issue Resolution: Effectively diagnose and troubleshoot client issues, ensuring their satisfaction with the solutions provided.
  • Data Recording: Maintain accurate records of client interactions and feedback in our CRM system.
  • Client Relations: Foster strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Team Collaboration: Collaborate with colleagues and other departments to ensure smooth service delivery and a positive client experience.

Candidate Requirements:

  • Language Proficiency: Native-level fluency in Italian, with at least B2-level English proficiency.
  • Eligibility: Must possess EU citizenship or a Portuguese residence card.
  • Experience: Previous experience in client support or a related field is beneficial but not required.
  • Relocation: Willingness to move to Lisbon, Portugal (Relocation package available for those relocating from abroad).

Benefits:

  • Competitive Salary: An attractive salary package that reflects your skills and experience.
  • Performance Bonus: Potential to earn bonuses based on your performance.
  • Meal and Transport Allowance: Daily allowances for meals and transportation.
  • Health Insurance: Comprehensive private health insurance coverage.
  • Welcoming Bonus: Receive a €2,000 welcoming bonus as a new hire.
  • Relocation Support: Financial assistance for relocation, including help with finding accommodation.

How to Apply:
If this opportunity interests you, please send your CV in English to claudia.cruz@cbtalents.org with the subject line "Italian-Speaking Customer Success - Lisbon." Include a brief cover letter explaining your interest in the role and how your skills align with our requirements.

Join us in Lisbon and advance your career while enjoying the vibrant culture and beautiful surroundings of one of Europe’s most captivating cities. We look forward to your application

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