Concierge - San Domenico Palace Taormina
5 mesi fa
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.We currently have an opportunity for a talented Concierge to join our team at the San Domenico Palace Taormina for our bustling 2024 summer season
About Four Seasons Hotels and Resorts
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care guests experience during their stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming guests to be the center of our world, anywhere in the world – and always with a distinctly human touch.
About San Domenico Palace Taormina, a Four Seasons Hotel
One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.
About the role:
Reporting into the Assistant Chief Concierge you will be responsible for responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
What will you do:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner,
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage.
What you bring:
Exceptional communication skills, along with a high level of empathy and emotional intelligence.
Excellent Italian and English communications skills (verbal and written).
Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent will represent a benefit
Highest level of integrity, an eye for detail and a collaborative nature.
What we offer:
Monthly pocket money and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for the uniform
Complimentary Employee Meals
Opportunities to build a successful career with global potential
Schedule & Hours:
This is a full-time position
The candidate must have a flexible schedule and work also on weekends and holidays.
This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.
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