Jo Malone London – Service Experience Coach

6 mesi fa


Rome, Italia Jo Malone London A tempo pieno
Jo Malone London – Service Experience Coach

Position Summary:
The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service
and services primarily through the delivery of the Service Accreditation Programe

Responsibilities and Tasks


Service Experience
Ensure teams can deliver our signature high-touch service, both in store and virtually.
Elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.
Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of Stylists
Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency
Identify and highlight training opportunities to line manager.

Sales & Productivity
Lead by example through always delivering exceptional customer service levels.
Achieve all KPI’s as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
*Measure education success through pre- agreed KPI’s, such as sales, AUS/UPT, % Tasting Bar Services, Conversion %, Accreditation %.
Drive Retail Sales utilizing the 80/20 approach (20% of time will be dedicated to selling)
*Actual KPI Targets to be set in line with Regional / Affiliate goals

Education Support
Ensure product knowledge through 100% completion of all relevant e-learning content
Ensure that the teams follow corporate initiatives and store policy and procedures, including the Retail Operations
guidelines, hygiene protocol and others.
Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations
Manager/Education Executive/Global Education through regular feedback and reporting.

Additional Responsibilities and Tasks
May be required to travel for external business meetings.


Qualifications

Competencies and Skills Required

Experience in in-store and digital education
Exceptional and proven coaching skills
Excellent verbal and written communication skills, both in person and virtually
Results driven & action-oriented
Excellence in execution
Business acumen: good analytical and commercial skills
Able to drive and facilitate change
Experience in conflict and interpersonal interactions
Extensive knowledge and experience in retail beauty industry
Proven ability to build collaborative relationships with retailers, direct reports and peers
Exemplifies our brand code of kindness
Digitally-savvy: presence and experience in social media


Job: Retail - Store
Primary Location: Europe, Middle East, Africa-IT-62-Rome
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2312330

This job advertising is addressed to both sexes based on law 903/77 and 125/91, and addressed to people of any age and nationality based on legislative decree N°215/03 and 216/03.

  • Rome, Italia Jo Malone London A tempo pieno

    Position SummaryThe Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programme.Responsibilities And TasksService ExperienceEnsure teams can deliver our signature high-touch service, both in store and virtually.Elevate...


  • Rome, Italia Jo Malone London Tempo parziale

    Fragrance Specialist @ Jo Malone London, Roma Termini, Part-time 29hPosition Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each...


  • Rome, Italia Jo Malone London Tempo parziale

    Stylist @ Jo Malone London, Roma - Via Del Babuino, part-time 29hPosition Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each...


  • Rome, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary: As one of our talented sales advisors, you will provide welcoming, authentic, and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products, and services, you will ensure that each customer has a unique and inspirational in-store experience which...


  • Rome, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary: As one of our talented sales advisors, you will provide welcoming, authentic, and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products, and services, you will ensure that each customer has a unique and inspirational in-store experience which...

  • Sous Chef

    2 settimane fa


    Rome, Italia The Cavalry Global A tempo pieno

    Sous Chef Relocate to London! Salary: Basic up to 40000 depending on experience Tip Potential bonus Have you ever thought about relocating to London Were looking for a skilled Sous Chef to join a vibrant highenergy kitchen in one of the most exciting cities in the world. London is renowned for its dynamic food scene and this is your chance to be part of...

  • Sous Chef

    3 settimane fa


    Rome, Italia The Cavalry Global A tempo pieno

    Sous Chef Relocate to London! Salary: Basic up to £40,000 depending on experience + Tip + Potential bonus Have you ever thought about relocating to London? We're looking for a skilled Sous Chef to join a vibrant, high-energy kitchen in one of the most exciting cities in the world. London is renowned for its dynamic food scene, and this is your chance to be...

  • Housekeeping Supervisor

    2 settimane fa


    Rome, Italia AccorHotel A tempo pieno

    Job DescriptionJO&JOE is ready to welcome you in Roma! And is looking for its new Housekeeping Supervisor.   Come and write a page in the history of JO&JOE, by joining the current team! The Housekeeping Supervisor will be responsible for the cleanliness of the hostel’s bedrooms and communal areas. Why you?  None of these missions will scare...


  • Rome, Italia AccorHotel A tempo pieno

    JO&JOE is ready to welcome you in Roma! And is looking for its new Housekeeping Supervisor.  Come and write a page in the history of JO&JOE by joining the current team! The Housekeeping Supervisor will be responsible for the cleanliness of the hostels bedrooms and communal areas. Why you  None of these missions will scare you:   Mission 1: To offer...


  • Rome, Italia Marriott International A tempo pieno

    POSITION SUMMARYGreet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet...


  • Rome, Italia 360 TALENT LONDON A tempo pieno

    ASSISTANT STORE MANAGERPREMIUM FRENCH BRAND - KIDSWEARCENTRAL ROMEAbout:It is a prestigious French brand known for its timeless pieces, crafted with the finest materials and attention to details.Brand values are freedom, quality, and durability.Commitment towards the defence of the natural environment and future generations.Responsibilities:Assist the Store...


  • Rome, Italia Marriott International A tempo pieno

    POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (., use of room key, mini-bar, ice and vending areas, in-room safe, valet...


  • Rome, Italia Stryker Italia S.r.l. A tempo pieno

    Work Flexibility: Hybrid Unlock your potential as an Associate Manager Customer Service at Stryker! Are you ready to make an impact? Do you have a passion for managing teams and projects? Do you have an aptitude for solving complex problems and creating process improvements? Do you thrive in a fast-paced environment where your ideas and solutions...


  • Rome, Italia Nike (New) A tempo pieno

    Forma parte del equipo de NIKE, Inc.NIKE, Inc. hace más que equipar a los mejores atletas del mundo. Es un lugar para explorar el potencial, borrar las fronteras y ampliar los límites de lo que se puede ser. La empresa busca personas que puedan crecer, pensar, soñar y crear. Su cultura aumenta al adoptar la diversidad y recompensar la imaginación. La...

  • Retail Supervisor

    4 settimane fa


    Rome, Italia Nike A tempo pieno

    Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • General Manager, Italy

    2 settimane fa


    Rome, Italia Intrepid Experience A tempo pieno

    Application Close Date: 2nd December 2024At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people: Intrepid's mission is to transform...


  • Rome, Italia Intrepid Experience A tempo pieno

    Application Close Date: 2nd December 2024At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people: Intrepid's mission is to transform...


  • Rome, Italia Homerun B.V. A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...


  • Rome, Italia Nike A tempo pieno

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...


  • Rome, Italia Nike A tempo pieno

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...