Field Service Engineer

1 mese fa

Milano, Italia Philips A tempo pieno
Job TitleField Service Engineer

Job Description

Field Service Engineer:
supporting the Image Guided Therapy and Precision Diagnosis businesses within an assigned geographical area (North-West of Italy). This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites and generate service revenue, mainly for imaging systems such as CT, MRI or Angiography.

Your role:

  • Build credibility and trust with customers by conducting pro-active customer visits.
  • Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
  • Demonstrate a sense of urgency to identify and resolve customer issues.  Follow the appropriate escalation process.
  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.  Understand customer's business and competitive environment.
  • Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
  • Must be qualified and perform work in at least one modality, but may be asked to become qualified in and perform work in multiple modalities.  Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
  • Independently resolve equipment and customer issues.



You're the right fit if:

  • BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment.
  • 2-3 years of experience in biomedical environment in the technical service segment, preferebly within imaging/cardio-vascular capital equipment.
  • Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
  • Strong organizational skills, self-disciplined and the ability to work independently.
  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
  • Ability to adapt to changing work requirements in a complex, fast-paced environment.
  • Near-native Italian oral and written communication skills and advanced English.



About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
⢠Learn more about our business.
⢠Discover our rich and exciting history.
⢠Learn more about our purpose.

If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

  • Field Service Engineer

    2 giorni fa

    Milano, Italia Hays A tempo pieno

    Il nostro cliente è una realtà italiana d'avanguardia, leader nella progettazione e produzione di sistemi di filtrazione dell'aria.L'azienda, con circa 50 dipendenti, opera da oltre trent'anni a livello internazionale e propone le migliori soluzioni e tecnologie di controllo dell'inquinamento, adatte alle singole esigenze dei clienti e alle diverse...

  • Field Service Engineer

    3 settimane fa

    Milano, Italia Page Personnel A tempo pieno

    La risorsa, muovendosi sul territorio lombardo, si occuperà delle seguenti funzioni: -Supporto tecnico per l'installazione e la riparazione di TVCC, DVR, controllo degli accessi (compresa la biometria e i tornelli), AV, sistemi IT in rete, router, switch e server. -Supportare l'installazione e la riparazione di TCP/IP e networking (questa funzione è...

  • Field Engineer

    3 settimane fa

    Milano, Italia Maw A tempo pieno

    MAW. Divisione Search & Selection, Polo di Sesto San GiovanniPer importante azienda del settore logistico, ricerchiamo un FIELD ENGINEER .La risorsa, rispondendo al Service Manager, si occuperà di:Effettuare interventi di assistenza e diagnosi per identificare guasti o malfunzionamenti dei macchinari on site; Garantire il sistema di qualità e sicurezza...

  • Nexion è alla ricerca di un Field Service Engineer

    1 ora fa

    Milano, Italia Nexion A tempo pieno

    - Il Field Service Engineer è un professionista che si occupa di assistenza tecnica presso la clientela.Le principali responsabilità connesse al ruolo del Field Service Engineer sono : effettuare interventi di assistenza direttamente presso il cliente (cambio componentistica elettromeccaniche, pneumatiche ed oleodinamiche, manutenzione, diagnosi guasti)...

  • Mechanical Field Service Engineer

    2 settimane fa

    Milano, Italia Siemens Energy A tempo pieno

    Mechanical Field Service Engineer - SGT About the Role Location Italy Milano Milano Mi Remote vs. Office Office/Site only Company Siemens Energy Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Hands-On Mechanical Technician for...

  • Field Service Engineer

    3 settimane fa

    Milano, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    For the Business Unit Grid Integration we are looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines. Responsibilities: Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in...

  • Field Service Engineer

    1 mese fa

    Milano, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    For the Business Unit Grid Integration we are looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines. Responsibilities: Perform Service tasks, identify technical problems and make analysis through remote or on-site activity...

  • Field Service Intern

    3 giorni fa

    Milano, Italia Signify A tempo pieno

    Milano, Italy Category Service Posted Date 05/22/2024 Job Id 350841 We’re looking for a junior **Field Service Intern **to join our **Customer satisfaction Team** in **Milano**. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you...

  • Field Service Engineer

    4 settimane fa

    Milano, Italia Telema International A tempo pieno

    Prestigioso costruttore, operante nel settore delle macchine utensili, ci ha incaricati di cercare una/un Field Service Engineer – Programmatore Fanuc Rif. 12/22 La risorsa verrà inserita all'interno del team di assistenza tecnica, che effettua interventi su tutto il territorio nazionale. Nello specifico, dopo un periodo iniziale di formazione, si...

  • Field Service Intern

    4 settimane fa

    Milano, Italia Signify A tempo pieno

    Milano, Italy Category Service Posted Date 04/25/2024 Job Id 350145 We’re looking for a junior **Field Service Intern **to join our **Customer satisfaction Team** in **Milano**. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you...

  • Field Service Intern

    1 giorno fa

    Milano, Lombardia, Italia Signify Netherlands B.V. A tempo pieno

    We're in search of a Field Service Intern to join our Customer satisfaction Team in Milano.At our company, creativity and adaptability are key. Our dedication to continuous learning and inclusivity creates an environment where you can grow your skills and career. Together, we're revolutionizing our industry.Being the global leader in lighting keeps us at the...

  • Electrical Field Service Engineer

    2 settimane fa

    Milano, Italia Siemens Energy A tempo pieno

    Electrical Field Service Engineer - SGT About the Role Location Italy Milano Milano Mi Remote vs. Office Office/Site only Company Siemens Energy Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As Hands-On Electrical Technician for...

  • Field service Intern

    3 settimane fa

    Milano, Lombardia, Italia Signify Netherlands B.V. A tempo pieno

    We're looking for a junior Field Service Intern to join our Customer satisfaction Team in Milano. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the world...

  • Field Service Engineer

    2 giorni fa

    Milano, Italia Page Personnel A tempo pieno

    Il candidato dovrà occuparsi: riparazione, manutenzione ed aggiornamento di impianti industriali c/o sede del cliente; analisi delle problematiche tecniche per raggiungimento efficace della soluzione al problema; report su analisi dell'operato svolto; assistenza telefonica ai clienti; gestione relazione con il Cliente.Il candidato: Diploma di Perito...

  • Field service Intern

    3 settimane fa

    Milano, Italia Signify Netherlands B.V. A tempo pieno

    We’re looking for a junior Field Service Intern to join our Customer satisfaction Team in Milano. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.As...

  • Field Service Intern

    2 giorni fa

    Milano, Italia Signify Netherlands B.V. A tempo pieno

    We’re looking for a junior Field Service Intern to join our Customer satisfaction Team in Milano. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.As...

  • Field Service Leader

    2 giorni fa

    Milano, Italia Page Personnel A tempo pieno

    Per ampliamento del reparto Service siamo alla ricerca di un Field Service Leader, che dovrà: Coordinare e guidare il team di tecnici a proprio riporto; Garantire il raggiungimento degli obiettivi prefissati nel proprio territorio, attraverso una buona pianificazione ed organizzazione delle attività; Partecipare al piano strategico, analizzando il...

  • Cit - Field Service Manager - Workspace

    1 mese fa

    Milano, Italia Canon A tempo pieno

    Reporting to Service & Support local Director, the role has the responsibility to guarantee the day-to-day operations of the hardware field support function for the Workspace area. Ensures adherence to operational objectives, work plans, budgets, schedules and performance requirements. Guarantees the proper relationship at EMEA level with the relavant...

  • Field Service Coordinator

    1 mese fa

    Milano, Italia Hunters Group A tempo pieno

    1277persone hannogià visualizzato questa offerta Dettagli opportunità Settore: Funzione: Tipo di Contratto: Codice opportunità: Descrizione Per grossa azienda multinazionale fondata nel 1989 che si propone come interlocutore di alto livello tecnologico per innovare i processi produttivi di piccole e medie imprese ricerchiamo un Field Service...

  • Field Services Inhouse Dispatcher Maternity Leave

    1 settimana fa

    Milano, Italia Merck Kgaa, Darmstadt, Germany A tempo pieno

    An exciting new opportunity has arisen to join our company as InHouse Service Coordinator Dispatcher in our Team in Italy. An InHouse Service Coordinator Dispatcher supports the field service organization by responding to customer queries by phone or e-mail concerning service related questions (i.e. installation of equipment, defects, service contract...