Customer and Business Support

1 mese fa

Trieste, Italia Lloyds Register A tempo pieno

Job ID:39401
Location:Trieste : 1 Galleria Protti 
Position Category:Customer Service
Position Type:Employee Fixed Term

 

Customer and Business Support (fixed term contract)

Lloyd’s Register

Location:  Trieste Italy

 

What we’re looking for 

We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future through the development of novel & innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

We are looking for a Customer and Business Support Administrator in full-time temporary position.

 

What we offer you 

  • The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programs.
  •  A fixed term contract

 

The role 

  • Respond to client and other incoming inquiries and produce quotations with appropriate pricing; gain approval for Quotes.
  • Set up a ‘Project’ (Projects) for the agreed scope of work.
  • Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
  • Deal with queries and build relationships with internal/external clients, as appropriate.
    • Support with commercial and technical documentation
    • Investigation on Credit Notes and post invoicing queries
    • Support Service Delivery from contract signature to delivery
    • PO creation for internal LR supplier or subcontractor
    • Unassigned costs clearance
    • Cost estimate update (Sales order cost estimate calculator)
    • Be a point of contact for client and Service delivery colleagues and managers
    • Set up of invoicing schedule and/or raise of invoice requests
    • Monitoring & clearance of accrued revenue

   What you bring 

  • A degree or equivalent;
  • Previous experience in relevant role or a customer support background;
  • A high English level, expertise knowledge of Microsoft packages, Excel, Word and Outlook as a minimum;
  • SAP knowledge in particular Business by Design will be a plus;
  • Analyse and resolve routine problems. Make effective decisions within standard parameters, policies and procedures.
  • Able to work effectively as part of a virtual team.
  • Very good interpersonal and team working skills, willingly participating and contributing in team activity and discussion, building rapport with colleagues, respects diversity and takes account of other people views, responds positively to requests and feedback from others, is polite, helpful and respectful and shares information with others;
  • Detail oriented with a proactive approach to problem solving with a flexible attitude with the ability to remain calm under pressure and get the job done
  • Flexibility, adaptability, and willingness to take on new challenges

 

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

 

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

 Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. #LI-KC

 

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

   As a Disability Confident Committed Employer, we have committed to:

  • ensure our recruitment process is inclusive and accessible.
  • communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
  • at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

 

   Copyright © Lloyd's Register 2024. All rights reserved. Terms of use. Privacy policy.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).

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