Front Office Manager m/v

3 giorni fa

Roma, Provincia di Roma; Lazio, Italia Casa Monti Tempo pieno

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Be Casa Monti’s ambassador to customers and partners, and have a thorough knowledge of our establishment's environment
• Build loyalty among existing customers and ensure the satisfaction of new customers
• Monitor, handle and resolve customer disputes in close collaboration with your line managers
• Manage Front Office schedules
• Provide training for Front Office teams
• Give tours of the establishment to professionals and customers
• Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance
• Ensuring that Front Office procedures are complied with, updated and optimized
• Develop the hotel's turnover through upsell actions
• Ensure proper management of the cash register, daily closings and commission invoices
• Manage, motivate and organize the work of the teams in order to optimize customer satisfaction
• Participate in and lead Head of Department meetings
• You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.

Front Office Manager m/v

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