Retention & Growth Manager, EMEA South Team
2 settimane fa
Sales | Amsterdam, Netherlands | Remote, Remote | London, United Kingdom | Paris, France | Full-Time
We are looking for a leader to provide strategic direction within our Southern European market (France, Italy, Spain & Middle East).
Are you passionate and have experience empowering and leading a hybrid team of dedicated Customer Retention Managers focused exclusively on Enterprise customers? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth?
Our Customer Retention team is focused on maximizing revenue with a focus on retention, strategic migration, and expansion efforts. The team is comprised of passionate and fun-loving Retention Managers, specializing across Atlassian's full suite of products and services. We believe in the Atlassian values and want to use them as our compass in refining and optimizing our non-traditional retention model.
Your team will leverage the renewal engagement to discover usage expansion and edition upgrades, as well as product cross-sell opportunities aligned with customer business goals. Partnering with the sales teams to contribute to total book of business growth, your team will work as part of bigger account teams, focused on accelerating Cloud growth and long term customer success.
We are looking for someone who can motivate and inspire staff, and adapts easily to change. You will coach team members in their professional development, while helping evolve our market specialization strategy. We value our open, honest, and supportive culture, and are looking for someone that will be a great role model, while also demonstrating humility.
What you’ll do
The Retention & Growth Manager will play a pivotal role in driving sales revenue and ensuring customer loyalty. They will be responsible for leading a team of Retention Managers to drive sales into existing Enterprise accounts across South of Europe & Middle East by leveraging insight and product adoption knowledge shared by CSMs to target growth opportunities within the territory.
This role involves working across a complex matrix within the broader EMEA GTM Team, as well as through our Channel Ecosystem and requires a strategic approach to customer engagement. Stakeholder Management will be key to the success of the role and team.
Nurture and motivate team members by creating a foundation of trust, providing timely performance feedback, and facilitating professional growth and development.
Lead and advocate for the Retention team in the South of Europe, ensuring alignment with global strategies and objectives with regional execution.
Drive sales revenue through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales.
Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to drive strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities.
Leveraging data to support strategic territory planning with whitespace analysis and install base research.
Change management, focusing on translating company wide KRs to team objectives.
Key Skills and Competencies:
Proven experience leading sales and/or customer retention teams.
Strong leadership skills with the ability to drive change and adapt to evolving business needs.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
Strategic thinking with the ability to develop and implement effective sales strategies.
Knowledge of sales technologies and ability to leverage them for operational excellence.
Ability to share knowledge proactively and implement operational efficiencies.
Experience in building high-performing teams and maximizing team potential.
Ability to develop skills based on future needs and implement new strategies effectively.
Education and Experience:
Bachelor's degree in Business, Marketing, or related field.
Proven experience in a similar role within the SaaS ecosystem.
Your background
English speaking and writing proficiency, French and/or Spanish as a second language
3 years experience leading teams within inside sales/account management/customer success
Track record of hitting revenue goals focused on Enterprise customers
Experience partnering on, or leading, programs with cross-functional dependencies
Experience with change management across a complex organization and footprint
Experience using CRM, forecast management, and analytics tools
Experience across different industry and market verticals with preference towards experience for Southern Europe
Experience leveraging channel partners to retain and expand customers
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