Staff Customer Success Manager, Strategic Deployments

3 settimane fa

Italia SentinelOne A tempo pieno
Staff Customer Success Manager, Strategic Deployments Staff Customer Success Manager, Strategic Deployments

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

What are we looking for?

If you’re passionate about enabling customer success through leading and facilitating successful deployments of some of our highest value accounts, you have a place with us. SentinelOne is growing its Customer Success team and looking for a technically inclined project manager. You will be responsible for managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Customer Success, Technical Account Management, and CS Engineering.

You will facilitate a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal ‘time to value’ and enable long term success and growth. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful

What will you do?
  • Responsible for onboarding of key customers through full deployment, with a focus on structured project management combined with effective relationship management
  • Collaborate with the customer and internal technical resources to structure project goals, timelines, and defined scope in pursuit of minimizing time to value (TTV) so that new customers can achieve their desired ROI swiftly and fully
  • Communicate to key stakeholders, both internal and external, on expectations, project timelines, requirements, and potential blockers
  • Lead the project team in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed, as needed
  • Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with direction & insight while advocating for customer needs
  • Operationalize the meeting cadence, communication, & project plan around all relevant components of a new customer deployment
  • Own the relationship with the customer team and stakeholders from day one through full deployment, achieving trusted advisor status while managing customer expectations around outcomes and timeline
  • Ensure customer engagement and project status is logged within the Customer Success platform and project management tools for appropriate visibility and tracking.
What skills and knowledge should you bring?
  • Customer-focused with experience in customer service roles (Customer Success, Support, Customer Onboarding, etc.) or history of understanding the customer onboarding journey.
  • Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction
  • Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals
  • Proven technical aptitude. An ability to understand and operationalize complex technical requirements and communitate to technical and non-technical audiences alike
  • Experience with managing highly complex implementations and technical engagements for a diverse set of customers
  • Impeccable written and verbal communication skills
  • Detail-oriented and analytical with a passion for project management
  • Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment
  • 1-2 years of experience on Customer Success Platforms like Totango/Gainsight and/or project management tools like Monday.com / Atlassian
What will separate you from other candidates?
  • Experience in the IT or Cybersecurity industry especially Endpoint Security
  • Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies
  • Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

SentinelOne | Work where your voice is heard and your work is recognized. #J-18808-Ljbffr

  • Customer Success Specialist After Sales

    4 giorni fa

    Italia MSD A tempo pieno

    Job description The job listing is for a Customer Success Specialist After Sales at MSD Italia. The selected candidate will be working in the Division of Animal Health, with the primary responsibility of ensuring customer satisfaction and success. The role includes onboarding, training support, and addressing product functionality knowledge requests for...

  • Customer Engagement Execution Senior Manager

    2 settimane fa

    Italia Mundipharma Pharmaceuticals srl A tempo pieno

    Customer Engagement Execution Senior Manager page is loaded Customer Engagement Execution Senior Manager Apply locations IT Milano time type Full time posted on Posted 30+ Days Ago job requisition id JR1138 Location: Based in Milano 3 days in field, Tuesday to Thursday in the office, Monday and Friday are WFH/Smart working when not in the field Job...

  • Account Manager

    3 settimane fa

    Italia Translated Srl A tempo pieno

    About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology ( IDC MarketScape 2022), the largest network of vetted, native-speaking...

  • Sales Manager

    4 settimane fa

    Italia Boundless Drop A tempo pieno

    Company: Emile Rassam Industry: Retail and Wholesale Job Location: Dubai, UAE Career Level: Upper Management (Manager, Director, Head) Date Posted: 16-04-2024 Ref. Number: 160669 Citizenships France Italy Germany Residence Country UAE Years of Experience 2 - 5 You must first log in before applying to jobs. Setting Sales Targets: Establishing sales targets...

  • Direttore commerciale Europa – accessori

    1 giorno fa

    Italia Suitex International A tempo pieno

    La nostra società è stata incaricata da una società licenziataria di un famoso brand di selezionare il direttore commerciale, n forte manager cui affidare la responsabilità commerciale per l’area europea.Dovrà coordinare l’attività dei Country Manager, la rete di agenti e distributori ed il Customer Service. Definirà il budget e lo...

  • Area Manager

    2 settimane fa

    Italia Staff & Line KG A tempo pieno

    Per conto di una storica grande azienda che opera a livello internazionale nel mercato delle O.E.M. ed aftermarket caratterizzata da riconosciute capacità ingegneristiche con un ampio magazzino ed una rete di distributori, è ben posizionati per supportare le attività di vendita e customer service, ricerchiamo un/a:Area Manager (m/f/d) Germania del sud &...

  • Customer Operation Manager

    2 settimane fa

    Italia D-ploy GmbH A tempo pieno

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the ...

  • Customer Service Specialist

    3 settimane fa

    Italia Zentiva Poland A tempo pieno

    Customer Service Specialist page is loaded Customer Service Specialist Postuler locations Italy / Milano time type Temps plein posted on Offre publiée il y a 2 jours job requisition id R2465817 Zentiva Italia è un'azienda in forte espansione, che può offrire un'intensa esperienza di crescita professionale in un contesto giovane, dinamico, flessibile e...

  • Manager - Advisory - Pharma and Life Sciences

    3 settimane fa

    Italia Jakala Group S.p.A. A tempo pieno

    JAKALA è la prima società MarTech italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e technology. La missione di Jakala è creare un vantaggio competitivo per i suoi clienti, con un impatto misurabile sulla top line, grazie al miglior utilizzo combinato di Dati , Advanced e Location Analytics , tecnologie ...

  • Data Strategist at The Client Group, an Exelab Company

    3 settimane fa

    Italia Exelab S.r.l A tempo pieno

    The Client Group is an emerging force in consulting, specializing in revenue operations and data management to empower data-driven business decisions. With a small but dedicated team, we are poised for growth in revenue operations, AI, and process optimization. The Client Group recently united with Exelab. Our partnership enhances our commitment to...

  • Senior Customer Marketing Specialist

    4 giorni fa

    Italia Medtronic A tempo pieno

    Job description La figura professionale ricercata è un Senior Customer Marketing Specialist presso Medtronic. Lavorando nel team di marketing EMEA, si dovrà definire i pilastri del brand, la strategia di contenuti dei prodotti per le persone con T1D in EMEA. Sarà necessario comprendere e studiare le esigenze, i desideri e le sfide delle persone con T1D....

  • Manager - Advisory - Fashion

    4 settimane fa

    Italia Jakala Group S.p.A. A tempo pieno

    JAKALA è la prima società MarTech italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e technology. La missione di Jakala è creare un vantaggio competitivo per i suoi clienti, con un impatto misurabile sulla top line, grazie al miglior utilizzo combinato di Dati , Advanced e Location Analytics , tecnologie ...

  • Digital & Media - Marketing & Customer Data Activation Senior Consultant

    3 settimane fa

    Italia Jakala Group S.p.A. A tempo pieno

    JAKALA è la prima società martech italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e technology. La missione di JAKALA è creare un vantaggio competitivo per i suoi clienti, con un impatto misurabile sulla top line, grazie al miglior utilizzo combinato di Dati , Advanced e Location Analytics , tecnologie ...

  • KERING EYEWEAR Project Manager Customer Operations

    2 settimane fa

    Italia Kering A tempo pieno

    KERING EYEWEAR Project Manager Customer Operations KERING EYEWEAR Project Manager Customer Operations Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in...

  • Product Manager Hemostasis

    3 settimane fa

    Italia Werfenlife SA. A tempo pieno

    Ensuring support for the sales force to achieve turnover targets applying specific and appropriate marketing strategies for own products competence and guarantees continuous support to the Commercial Management both in pre-sales and post-sales activities to achieve company objectives. In addition, clinical awareness and adoption of the Werfen solution...

  • Japanese Speaking Assistant Sales Manager

    3 settimane fa

    Italia Centre People A tempo pieno

    Ref: MY45372 Sector Sector Sales/Business Development Type Type Full-time, Permanent Location Location Italy Salary (Annual) A well-known Japanese trading house is looking for an Assistant Sales Manager to work in the Automotive & Machinery Department of their Milan Office. The Assistant Sales Manager will be responsible for coordinating technical /...

  • Senior Project Manager

    3 settimane fa

    Italia audius GmbH A tempo pieno

    The Senior Project Manager is in charge of the project and manages all its steps: planning and organization, monitoring, closure. The Senior Project Manager’s goal is to act as single point of contact, in charge with managing all phases of the project in a productive way, leading to the overall success of the project. Main tasks and activities In...

  • Social Media Manager

    3 settimane fa

    Italia WindsorPatania Architects A tempo pieno

    Job Description: WindsorPatania is seeking a dynamic and experienced Social Media Manager to join our team in Florence, Italy. The Social Media Manager will be responsible for developing and executing a comprehensive social media marketing strategy across various platforms including Facebook, LinkedIn, and Instagram. The primary objective of this role is...

  • Enterprise Account Manager

    3 settimane fa

    Italia Translated Srl A tempo pieno

      About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology ( IDC MarketScape 2022), the largest network of vetted, native-speaking...

  • Regional Sales Manager

    2 giorni fa

    Italia ProClinical A tempo pieno

    Regional Sales Manager | Permanent | Healthcare Technology | Exclusive Role | ItalyProclinical are seeking a dynamic Sales Manager with a passion for healthcare technology and a knack for building strong customer relationships for a Regional Sales Manager role. Responsibilities:- Understand and effectively communicate the value proposition of advanced...