Customer Growth Manager, Amazon Shipping
4 settimane fa
Customer Growth Manager, Amazon Shipping This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience. Key job responsibilities Pickup Support – Resolve missed, delayed, or urgent pickup requests and minimize shipper disruptions through timely coordination and response. Tracking and Delivery Resolution – Investigate tracking anomalies and delivery delays, provide clear and accurate updates to shippers, and support recipient satisfaction by resolving delivery concerns. Billing & Account Management – Address invoicing discrepancies and payment processing issues, monitor invoice limits and account configurations, and manage updates to warehouse addresses and contact points. Claims Assistance – Guide shippers through the compensation process for lost, damaged, or delayed packages, review denied claims, and ensure adherence to Amazon policy. Proactive Account Optimization – Conduct data analysis to identify trends and growth opportunities, deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and promote awareness and usage of self-service tools and best practices. Complex or Cross-functional Escalations – Manage escalations that span multiple functions or require unique resolution paths, and partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors. A day in the life Engage both internally and externally with Amazon to understand key customer pain points and generate strategic and impactful solutions. Basic Qualifications Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field. 2 years of customer support experience, or experience in leadership or account management positions. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings. Experience working cross functionally across several teams. Knowledge of customer experience, listening to customers' voice and working backwards to improve business process and operations. Preferred Qualifications Experience with startups or large enterprise customers. Experience with advanced use of Excel and using statistical analysis applications. Familiarity with Amazon Transportation Services (ATS) or logistics systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr
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Customer Growth Manager, Amazon Shipping
4 settimane fa
Milano, Italia Amazon A tempo pienoCustomer Growth Manager, Amazon Shipping This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part...
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Customer Growth Manager, Amazon Shipping
4 settimane fa
Milano, Italia Amazon A tempo pienoCustomer Growth Manager, Amazon Shipping This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part...
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Account Manager, Amazon Shipping
18 ore fa
Milano, Italia Amazon Italia Transport Srl A tempo pienoExtensive experience in account management, sales, management consulting, or roles with similarly broad scope - Strong business acumen, as well as communication and negotiation skills - Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively...
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Senior Business Developer
5 giorni fa
milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
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Senior Business Development Manager
4 settimane fa
Milano, Italia Amazon A tempo pienoSr. Business Development Lead , Amazon Shipping Amazon is launching a new, fast-growing business aimed at transforming the shipping and logistics industry. For the first time we're making our shipping and logistics network available to brands — and we're looking for experienced Business Development professionals to scale our business, ensuring our first...
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Senior Business Developer
3 settimane fa
Milano, Italia Amazon A tempo pienoOverview Description This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
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Senior Business Developer
2 giorni fa
Milano, Italia Amazon A tempo pienoOverviewDescriptionThis is a very exciting opportunity to join a new team in the Amazon Shipping business.We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy.You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
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Senior Business Developer
7 giorni fa
milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
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Senior Business Developer
3 giorni fa
Milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business.We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy.You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
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Shipping Growth
4 settimane fa
Milano, Italia Amazon A tempo pienoA leading logistics company in Italy is seeking a Customer Growth Manager to support high-volume shippers. The ideal candidate will have customer support experience, analytical skills, and the ability to work cross-functionally. Responsibilities include resolving pickup issues, managing billing, and providing proactive insights. This position offers the...
