Service Operations Manager

Location: Rome Lazio Italy Job Description: The opportunity Lead the local Service team with full responsibility and accountability of running the day-to-day service projects and service agreement in execution and to overachieve customer expectations through lean faultless operational execution (Care Customer Cost Cash) in an extended value chain. Maintaining a Health and Safety Culture within local Hitachi Energy team by assuring and monitoring all aspects related to safety of personnel. Ensure compliance with Quality and Continuous Improvements to exceed customer expectations while ensuring sustainable charge of developing & maintaining the Quality Management System of the local unit. How you'll make an impact : Accountable to ensure a safe work environment and continuous improvement in HSE processes and integrity performance. Drives implementation of the Service strategy as a member of the management team. Ensures corresponding plans are implemented consistently in the Service organization. Drives implements and monitors performance targets (financial productivity investments customer satisfaction operational excellence etc.). Runs the day to day Service business to ensure profitable growth and improvement of Service productivity. Monitors the quality of Service activities and decides on appropriate development activities. Accountable for operational risk management validates and improves reliability and effectiveness of business operations. Customer orientation both external as well as internal. Act as liaison between clients and the company handling both commercial and technical questions between us and the client. Participates in Sales and Operations planning with other members of the team and takes actions to close potential gaps in project execution capacity. Supervises operations and performance management through reviews with management to ensure contract fulfilment. Takes an active role in resolving escalated issues especially those raised by the customer. Participate in the operational budgeting process jointly with Operating Unit Service Manager and Controller. Responsible for executing a customer-focused operations strategy derived from the overall Service Strategy developed for the Operation Unit Service. Accountable for its relentless execution. Lead and implement continuous improvements to ensure that we constantly develop customise and continuously improve our processes and work instructions by adopting Hitachi Energys best practices. LiveHitachi Energy Leadership Pillars as a leader which means live our vision work together deliver promises and develop people. Responsible for ensuring compliance with applicable external & internal regulations procedures & guidelines. Your background : Bachelors degree in engineering Operations Management or related field (masters preferred). Minimum 5 to 8 years of experience in management preferably in a service or industrial environment. Excellent analytical and problem-solving skills. Excellent communication skills both verbal and written as well as interpersonal skills dealing with all levels of an organization. Fluent in both Italian and English written and spoken. You are driven results-oriented and passionate about leadership focused on fostering strong collaboration with internal and external stakeholders. More about us We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Benefits : Health insurance Pension fund Welfare Smart working Flexible working hours Lunch ticket or canteen Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. Key Skills Customer Service ABAP Apps Electronics Engineering Large Account Management Client Services J-18808-Ljbffr