Jr. Customer Success Manager

1 giorno fa

Como CO, Italia Flottando A tempo pieno

As a Customer Success Specialist at Flottando, you’ll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.
This is a hands-on role for someone who wants to understand how a product-led B2B SaaS company supports customers day to day.

Support the Customer Success Lead with day-to-day customer inquiries via email and chat
Help troubleshoot basic issues using internal tools and escalate when needed
Assist in creating and updating internal documentation and customer-facing help articles
Contribute to small process improvements that make customer support more efficient
Shadow customer calls and internal meetings to learn how Customer Success operates in a SaaS environment

You’re currently studying or recently graduated in a field related to customer-facing roles (e.g. business, communications, operations, or similar)
You have professional-level proficiency in Italian and strong working proficiency in English , both written and spoken
You’re curious, proactive, and motivated to improve both customer experience and internal processes

We’re building the future of fleet management with AI — a smarter, more human, fully digital platform that helps businesses manage vehicles and drivers effortlessly.
As an intern or junior team member, you’ll support live customers, work closely with the Customer Success Lead, and learn directly from the founding team, including the CEO. Intro call with the Customer Success Lead (30 minutes)
Call with the CEO (20–30 minutes)
We care more about attitude, ownership, and willingness to learn than about a perfect CV.

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