Guest Relations Manager

4 settimane fa

Venezia, Italia San Clemente Palace Venice A tempo pieno

GUEST RELATION MANAGER San Clemente Palace Venice –
It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions.
Serenity permeates the hotel's exclusive environment, enhanced by the hotel's heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.
The hotel's proximity to St. Mark's Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
As Guest Relation Manager, you will be the ambassador of the resort's luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.
Overseeing the entire guest relations team and ensuring exceptional service delivery
• Handling complex guest requests, service recovery, and sensitive situations with professionalism
• Monitoring guest satisfaction scores and implementing improvement initiatives
• Previous experience as Guest Relation Manager, Front Office leader, or luxury guest experience role
• Exceptional communication, emotional intelligence, and interpersonal skills
• Strong leadership abilities and a passion for personalized service
• Fluent in English and Italian (additional languages are a strong advantage)
• A warm, engaging, and service-driven personality aligned with luxury hospitality standards
A key role in shaping guest experiences within one of Europe's most prestigious luxury resorts
• Professional development and training opportunities
• Ready to elevate guest experiences and represent the highest standards of luxury hospitality?

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