Guest Relations Manager

Ready to elevate guest experiences and represent the highest standards of luxury hospitality? As we prepare for our imminent reopening, we are seeking a Guest Relations Manager to join our Front Office Team. San Clemente Palace Venice – Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025) , this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions. Serenity permeates the hotel’s exclusive environment, enhanced by the hotel's heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay. The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences. Role Description As Guest Relations Manager , you will be the ambassador of the resort’s luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays. Responsibilities Oversee the entire guest relations team and ensure exceptional service delivery Greet and welcome VIPs, repeat guests, and special travelers with personalized attention Manage the guest journey, from pre-arrival communication to post-stay follow-up Handle complex guest requests, service recovery, and sensitive situations with professionalism Collaborate with Rooms, F&B, Spa, Concierge, and Events departments to exceed guest expectations Ensure accurate coordination of amenities, welcome arrangements, and special celebrations Monitor guest satisfaction scores and implement improvement initiatives Lead daily briefings and share guest insights with relevant teams Manage guest feedback through all channels and ensure timely responses Maintain updated guest preferences and ensure a highly tailored experience Prepare reports on VIP arrivals, guest trends, and satisfaction metrics Additional responsibilities may be added as needed What We’re Looking For Previous experience as Guest Relations Manager, Front Office leader, or luxury guest experience role Exceptional communication, emotional intelligence, and interpersonal skills Strong leadership abilities and a passion for personalized service High level of professionalism, discretion, and elegance in guest interaction Ability to manage pressure, resolve issues, and think creatively Strong organizational skills and attention to detail Proficiency with PMS and guest experience platforms Fluent in English and Italian (additional languages are a strong advantage) A warm, engaging, and service-driven personality aligned with luxury hospitality standards Additional Information Location: Venice, Italy –Based on San Clemente Island , Venice (daily boat transfers required) Type of work: Full time Flexible schedule including weekends, holidays, and peak periods You must possess the legal right to work in Italy What We Offer A key role in shaping guest experiences within one of Europe’s most prestigious luxury resorts Opportunity to work in a stunning historical property immersed in art, culture, and heritage Competitive compensation and benefits package Professional development and training opportunities Accommodation, meals, uniform, and other on-property benefits A dynamic, supportive, and international team environment Apply Now Ready to elevate guest experiences and represent the highest standards of luxury hospitality? Send your CV and cover letter to: and quote the reference LT – Guest Relations Manager in the subject line. Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo le disposizioni delle leggi 903/77 e 125/91. #J-18808-Ljbffr