IT Support Technician

1 settimana fa

Italia Safetykleen A tempo pieno

Safetykleen Italia Spa, a leading provider of services to industries, including the loan for use of parts washing equipment, the supply of cleaning detergents, equipment maintenance and waste management, is seeking to expand its organisation with the following position:

IT SUPPORT TECHNICIAN (PART- TIME)

Handle 2nd line IT tickets and provide advanced technical support.
Troubleshoot hardware, software and network issues (Wi-Fi, LAN, DNS, IP conflicts, etc.).
Support remote users worldwide using remote desktop tools.
Ensure system security and compliance (antivirus, access control, policies).
Document issues, maintain IT inventory and improve service processes.
Deliver excellent customer service and provide user training when required.

Strong knowledge of Windows, macOS, Linux environments.
Ability to troubleshoot software, hardware and network issues.
Proficiency with remote support tools .
Excellent knowledge of the English language.
2–4 years of IT Support / Help Desk experience in multinational environments.
~ Good understanding of ITIL (Foundation certification is a plus).
~ CompTIA A+ , Microsoft MDAA , or similar.
~ Experience with IT upgrade, deployment or migration projects.
~ The role is based in Italy but supports Safetykleen Employee’s worldwide and will require travel. Reports to the Group IT Service Desk Manager.

Pero (MI) (travel may be required)
Possibility of remote working
fixed-term contract

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