Deskside Support Technician

2 settimane fa

Italia Westinghouse A tempo pieno 30.000 € - 60.000 € all'ano

Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and innovation to shape the power of tomorrow. At Westinghouse, innovation is in our DNA.  We are creative. We think differently. We reimagine the possible across the nuclear industry every day.

About the role:

As a Deskside Support Technician you will provide IT support for the Westinghouse Sofia Office.

You will report to the ISD EMEA South Manager and be located in Sofia, Bulgaria.

Model of work: on-site.

Key resposibilities:

Technical Support & Operations

Ensure daily IT operations.

Manage incidents and service requests using ITSM tools.

Troubleshoot hardware and software issues both in-person and remotely.

Procure and deploy approved hardware and software, assist users with ITSM requests.

Configure and deploy new or replacement devices (servers, network equipment, PCs, laptops, printers, mobile and fixed telephony).

Perform regular checks to ensure hardware and software functionality.

Maintain accurate IT asset inventory in the CMDB.

Manage inventory, including reception, registration, and shipment of IT equipment and materials.

Support the estimation of demand for laptops and other end-user devices.

Identify opportunities for process improvement and cost optimization.

Standards & Compliance

Stay up to date with global IT standards, guidelines, and inventory lists.

Provide feedback on technology projects to the Regional IT Manager.

Ensure data protection and compliance with Westinghouse security policies.

Stakeholder Engagement

Collaborate with your department team members to provide tailored IT solutions.

Coordinate with Corporate IT and external vendors to support project execution.

Qualifications:

2+ years of professional experience in the field of IT support.

Bachelor's degree in Computer Science or a related technical field.

Familiarity with the ITIL framework.

Experience in solving technical problems.

Initiative in finding solutions and commitment to continuous improvement.

Very good Bulgarian and English skills (verbal and written).

Microsoft certifications are a plus.

#LI-Onsite

Why Westinghouse?

We know that in order to put forth your best effort, you need to be challenged and enjoy what you do in a supportive and respectful environment. We strive to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals. 

Below is an example of what employees in Bulgaria can expect:

Attractive remuneration with bonuses and annual bonus.Hybrid model of work - 2 days a week in the office, flexible working hours.Great benefits for your convenience and safety:
Peer-to-peer recognition program. Lunch vouchers, MultiSport card.Life insurance and private Medical Care.Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household membersLearning and development opportunities, both internal and external.We encourage our employees to participate in community service events and other team-building activities to strengthen their bonds and inspire each other.

You can learn more about Westinghouse by visiting  

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn| YouTube

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