Remote Customer Service Agent

h3Italian Speaking Customer Service Agent For Zenith /h3 h3About Mercier Consultancy Group /h3 pMercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. p h3Job Overview /h3 pWe are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For Zenith position in Greece. This pivotal role within the dynamic Customer Support Services industry offers a unique opportunity to build a career in a world-class environment while enjoying a premium lifestyle in one of Europe's most vibrant cultural hubs. /p h3Key Responsibilities /h3 ul liDeliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction /li liMaintain a high level of expertise in company products and services to provide accurate and efficient technical assistance /li liEffectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks /li liDocument customer interactions and feedback accurately within the CRM to support continuous service improvements /li liCollaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network /li liProactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector /li liContribute to a positive team environment while hitting individual and collective performance targets /li /ul h3Requirements /h3 ul liNative or fluent Italian (spoken and written) with excellent communication skills /li liValid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs /li liPrevious experience in a Customer Support Services role is highly advantageous but not mandatory /li liProfessional proficiency in English for inter-departmental collaboration /li liStrong problem-solving mindset and the ability to work in a fast-paced environment /li liDemonstrable passion for delivering high-quality customer experiences /li /ul h3Benefits /h3 pWhat

We Offer
/p ul liCompetitive Monthly Salary package /li liSpecial Benefit: 2 Extra Salaries Per Year (13th and 14th salary) /li liMonthly Performance Bonus to reward your commitment and excellence /li liFully Paid Relocation Package (flight, transfer, and hotel accommodation provided) /li liFully Paid Training programs to ensure your success in the Customer Support Services industry /li liComprehensive Private Health Insurance coverage /li liCareer development and advancement opportunities within an international setting /li /ul h3Life in Greece /h3 pEmbarking on a career move to Greece offers an unparalleled lifestyle, blending ancient history with a modern, sun-drenched European Mediterranean culture. By choosing to pursue jobs in Greece, you gain access to a world-famous climate, stunning island coastlines, and a vibrant social scene that makes every day feel like an adventure. Whether you are exploring historic ruins or enjoying the modern urban life of Athens, Greece serves as the perfect backdrop for your professional journey. Our comprehensive relocation support ensures that your move to Greece is stress-free, allowing you to settle in and immediately enjoy the high quality of life that the region is celebrated for. From the Mediterranean cuisine to the welcoming local community, life in Greece offers a unique balance of professional challenge and personal fulfillment. Join us and discover why so many talented individuals choose to build their future through our Italian-speaking jobs in Greece. /